Training Specialist

Job Details Description TRAINING SPECIALIST SUMMARY: The Training Specialist is responsible for training new team members of the department on company and department policies, guidelines, procedures, and practices. The Training Specialist will have all applicable training materials prepared and updated to ensure training courses are organized and effective. They will be responsible to help identify where further training is needed between new and existing team members to ensure PCI's standards are being met. WHO WE ARE : PCI is one of the nation’s leading indirect consumer lenders to offer financing to the direct sales industry. We remain a stable, mid-sized, family-owned business by earning and extending trust through Clarity, Compassion, Character, Competency, Commitment, Connection, Contribution, & Consistency. TRAINING SPECIALIST RESPONSIBILITIES: - Prepares, updates, and organizes all applicable training materials. - Provides training courses in person via classroom style while utilizing current systems & technologies within the department. - Ensures new team members have successfully completed all training components to become a fully functional member of the team. - Knows when to adjust training methods based on individual learning styles when expectations are not being met. - Responds to and initiates customer phone calls to address escalated accounts and payment related questions. - Assists with escalated calls during periods when not working on training material. TRAINING SPECIALIST QUALIFICATIONS : Required - High School diploma or GED. - Minimum of 1-year relevant work experience. - Previous Customer Service experience. - Strong presentation skills with excellent verbal and written communication. - Willing to adapt and prioritize tasks accordingly throughout the workdays. - Must understand, recognize, and train to different learning styles. Preferred - Previous experience in a call center environment. - Previous experience with a finance background. OFFICE LOCATION : - 628 Roosevelt Road, St. Cloud, MN TRAINING SPECIALIST SCHEDULE/HOURS - Full-Time, 40 Hours/week - Monday-Friday, 8:00am-5:00pm TRAINING SPECIALIST COMPENSATION: - Pay Grade: H4 - Minimum - Midpoint: $23.50 - $26.75 per hour - Starting Pay Based on Experience & Role BENEFITS : PCI has standard and competitive benefit plans, which include group medical/dental/vision, short term disability, long term disability as well as an attractive group of voluntary benefits. To learn more about our benefits, click here . Looking for some BENEFITS that are Above & Beyond? - PCI will match 100% of your 401k deferrals up to 5% - Annual Discretionary Bonus - 8 Paid Holidays - Tuition Reimbursement - Student Loan Match Program - Paid Maternity and Paternity Leave - Paid Time Off (PTO) - Donation Matching & Paid Volunteer Time WHY WORK FOR PCI? Work In A Positive and Diverse Environment: - We are a workplace that fosters appreciation, growth, diversity, and inclusiveness. We strive to be a relationship-driven company by building a community of positivity driven by the people we hire. PCI provides a positive work environment by ensuring a bright, clean, technology-forward in-person office space to enhance employee morale and on-the-phone customer interaction. Make A Difference: - At PCI, our Values come first and part of our Values state, “As Stewards, we create value through competency, consistency and commitment”. Part of that commitment is the commitment we have to our community. When you join our team, you become part of a company that celebrates giving back. We partner with local nonprofit organizations and are proud to give back when and where we can. We have multiple benefits that help our employees further support and make a difference in our communities. Start Your Path To Success: - We strive to create an engaging work environment at PCI; where employees feel they have a voice and a place within the company. In doing so, we encourage career growth by providing employees with the resources and services they need to take the next step in their careers. We take great pride in our ability to promote motivated and successful team members to other positions within the company. EQUAL EMPLOYMENT OPPORTUNITY: PCI is an equal employment opportunity employer that is committed to diversity and inclusion in the workplace. We make hiring decisions based solely on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at HumanResources@preferredcredit.com . Qualifications Skills Behaviors : Motivations : Education Experience Licenses & Certifications