Student Account Specialist

The Student Accounts Office at the College of Saint Benedict and Saint John's University invites applications for a full-time (1.0 FTE), benefit eligible position of Student Account Specialist. The Student Account Specialist is responsible for the day-to-day operational needs of the Student Accounts Office for the College of Saint Benedict (CSB) and Saint John s University (SJU). The Student Accounts Office is a single office but is responsible for separate accounting for CSB and SJU, so the ideal candidate must be able to transition between tasks and systems seamlessly and accurately for both colleges. The Student Account Specialist is responsible for assisting students and their families with detailed financial matters while also providing exceptional customer service to the rest of the institutions. This position works with departments to ensure accurate assessment of charges, deposits and cash management needs are met. Institutional Inclusion Visioning Statement The College of Saint Benedict and Saint John s University believe that an excellent liberal arts education requires an understanding and appreciation of cultural difference and that everyone deserves to feel safe and morally valued. To that end, we will challenge our own practices and systems. Our commitment to an inclusive environment will be incorporated into all decision-making processes. We dedicate ourselves to cultivating an equitable, inclusive community founded on respect for all persons. CSB and SJU offers competitive salaries and a comprehensive benefits program. For further information, see http://www.csbsju.edu/about. Responsibilities Customer Service: Act as the primary point of contact in the Student Accounts Office. Manage the main Student Accounts email and voicemail accounts. Provide excellent customer service and information on a variety of topics to students, staff, parents, and community members, via various communication methods, including in person, phone, and email. Analyze accounts and conduct other research as necessary to respond to inquiries and resolve questions and/or complaints; identify problems or errors in accounts; determine appropriate solutions within established guidelines and implement or refer for action as appropriate. Handle a variety of difficult customer situations using tact, diplomacy, and patience. Cashier: Responsible for complex cashiering functions, prompt, and accurate posting of incoming payments (cash, check or wire transfers) and scholarship receivables through the J-Point System and retain organized back up for audit and record keeping for both CSB and SJU. Balance daily the cashiering sessions for both CSB and SJU and prepare daily deposits. Responsible for the cash management needs for the college and university. Process and approve student credit-balance refunds and follow through Payee Choice system. Account Analysis: Ensure the integrity, quality, and accuracy of financial and billing data in student information system. Audit students accounts to ensure accuracy and resolve discrepancies. Monitor account balances. Set up payment arrangements with students within guidelines and turn over past due accounts to collection agencies. Assist with the registration holds on students accounts. Maintain records and billing files for various areas to including but not limited to: Outside Scholarships Vocational Rehabilitation Billing (GOARMYED) ROTC Scholarship Billings Abbey and Diocesan Billing VA AmeriCorps Balance/reconcile general ledger accounts. Student Accounts Office Operations: Hire, train, supervise and conduct yearly evaluations of department student employees. Manage mailings for the Student Account Office (1098T, insurance, etc.) Maintain and purchase office supplies. Track required forms from students. Maintain Perkins Loan files in accordance with Federal guidelines. Other duties as assigned.