The ideal candidate will be responsible for sales performance, customer satisfaction, and staff training and development. You will work to foster client loyalty and expand our brand presence. The ideal candidate will spearhead these efforts with a customer-centric attitude. Responsibilities - Manage multiple teams to achieve sales, customer service goals, and the implementation of new initiatives for the store - Oversee scheduling for store associates and manages the execution of store plans and priorities - Troubleshoot and resolve complex operational issues independently - Manage and approve merchandise processing and procedures - Provide advanced guidance to junior members of management team on operations and employee issues - Perform hiring, disciplinary, training, performance management, employee relations and termination activities in collaboration with manager and participates in Human Resources investigations as required Qualifications - High school education or equivalent desired - 7-8 years of retail experience desired, including management experience in multiple operational and customer facing roles - Effective communication and customer service skills - Readily adjusts schedule, tasks and priorities when necessary to meet business needs
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