Scheduling/Dispatch Coordinator

www.tricap.org | general@tricap.org | (320) 251-1612 or (888) 765-5597| 1210 23rd Ave South, Waite Park MN 56387 EOE/ADA/AA Helping People. Changing Lives. Connecting people to their communities, Tri-CAP’s Public Transit provides dependable, affordable and courteous transportation services for the general public in Benton, Mille Lacs, Morrison, Sherburne, and Stearns Counties. WANTED-Scheduling/Dispatch Coordinator (Elk River) We are looking for an enthusiastic and caring individual who is committed to excellent customer service, teamwork and can manage a bustling work environment and varied workload with a calm demeanor and positive attitude to fill this full-time position. The primary work site location for this position will be Elk River. We provide comprehensive training! Other benefits include: 10 paid holidays per year, paid personal days, health, dental, life insurance, retirement savings plan. *Starting wage is $18.88-$22.66 per hour Primary Responsibilities include: *Answer incoming calls from customers; provide excellent customer service and accurate information about Tri-CAP service options. *Schedule rides and assign to appropriate bus routes using navigation software. *Communicate trip assignments using technology, monitor routes and work with drivers to improve efficiency and customer service. *Preview schedules to ensure accuracy and efficiency; make necessary adjustments to reduce ride time and maximize productivity. *Record and maintain ride denials for future service design planning. *Complete data reporting for rides and billing requirements. *Serve as link between customers and drivers; communicate additions and cancellations, payments, etc., *Maintain positive relationships with community partners (senior living facilities, medical providers, developmental centers, schools, etc.) Qualifications: *HS Diploma or equivalency and three (3) years’ relevant experience with dispatching, scheduling, customer service or another related field. *Excellent verbal communication and customer service skills. *Ability to work with wide range of passenger needs with sensitivity and compassion. *Proficient in Microsoft Office and general office technology. *Ability to prioritize work tasks, use good judgment and pay attention to detail. *Ability to maintain concentration with frequent interruptions in a multi-person office setting. *Strong organizational, analytical and problem-solving skills. *Availability for scheduling Monday-Friday and occasional Saturdays. *Punctuality and regular attendance is an essential function of the position. *Prior dispatch/scheduling experience and navigation technology experience, preferred. *Bi-lingual, preferred. (Spanish, Somali) To Apply: Applications can be submitted online through our website: www.tricap.org OR you can contact us for application materials by phone: 320-251-1612 or email: hr@tricap.org. Submit application and resume by 4:30pm on Tuesday, May 21, 2024. http://www.tricap.org/ mailto:hr@tricap.org