Job Description Job Description Marco is a one-stop shop for all things business tech. Our employees are “movers and shakers” and our company is always striving to do what’s right. Does this sound like a culture you want to be a part of? We’re hiring a Business Systems Analyst III to help take Marco’s technology further – working full-time, Monday - Friday, 8am-5pm. More about us. We do it all – from copy and print solutions to IT and managed services. We are an organization led by salespeople with 750+ engineers ready to fix any and all issues. We have offices in 12 states and service nationally. Join our growing team. You won’t regret it. Position Description: We are looking for a talented Salesforce Administrator to be part of our Business Systems Analyst team. You’ll be responsible for the system administration and declarative development of our evolving CRM environment. This is a full-time position that works Monday-Friday. The Business Systems Analyst team at Marco is responsible for contributing to the design, development, testing, configuration, maintenance, and user support of our core business tools that serve Marco’s business needs. A great Salesforce Administrator maintains their knowledge of industry trends, application framework and business process to create dynamic and scalable Salesforce solutions that help us attain our business goals. Communication skills are paramount as the BSA team is often reliant on other teams and partners to understand desired outcomes for projects and tasks. Main Responsibilities: - Participate in all phases of the software development life cycle including functional & risk analysis, development of technical requirements, prototyping, testing, deployment, and support - Lead the development and deployment processes for assigned projects, including enhancements, upgrades & implementations - Develop, own, and execute the product roadmap, in conjunction with the Office of the CTO - Engage and collaborate with the business (Sales) to address strategic business issues involving CRM, marketing, and sales operations, to align vision and major technology strategies and ensure Salesforce capabilities are optimized Required Qualifications: - Admin Certification - Minimum 3 years of experience with Salesforce technologies such as Process Builder, Flow, and Lightning App Builder - Experience with Service Cloud, Sales Cloud and other third party AppExchange packages. - Utilizes change management best practices with change sets and sandboxes to ensure quality work. - Data Management and schema design using Data Loader and SOQL to manage data and access to it. - User, sharing and permissions management utilizing profiles, permission sets, and public groups. - Excel experience utilizing formulas to clean data. - Solid understanding of workflow and data relationships - Excellent Troubleshooting, Analytical and Debugging skills - Superior communication skills, working with technical and non-technical people and the ability to develop and maintain collaborative relationships among all levels of the organization - Excellent organizational and time/task management skills - Ability to deal with frequent change, delays, or unexpected events - Ability to identify and resolve problems in a timely manner - Initiative – Be a self-starter. Don’t wait to be told what to do when you see a problem, however if you can’t resolve it yourself, use resources to find someone who can - Technical aptitude with solid understanding of the co-relationship between technical tools and business process Preferred Qualifications: - Advanced Administrator - Platform App Builder - Service Cloud Consultant - Sales Cloud Consultant - Knowledge of APEX, triggers, and visual force pages. - Experience with third party integrations such as HubSpot, Power BI, and Smartsheet. Click or tap here to enter text. Benefits: We’re not just competitive when it comes to business tech – we’re also pretty proud of what we offer our employees. Our benefits include medical, dental, and vision insurance. We also have paid holidays and vacation, 401k with generous company match, flexible spending accounts, employee purchase program, employer-paid life insurance, voluntary-term life insurance, short and long-term disability, critical illness and accident benefits, and pet insurance. Yes, we care about your furry family too. To apply (and to learn more about what makes us great), visit: EEO/AA