Retail Banker – FT/PT

Are you looking to start a career in Banking? Do you value relationships, customer service, and finding solutions? Join our team! We are looking for a full-time or part-time Retail Banker at our St. Cloud location. Job Overview: The Retail Banker position welcomes customers into the branch and provides friendly, helpful service that promotes positive financial well-being. This individual is also responsible for meeting established Bank and branch goals through active participation in sales programs. Major Tasks, Responsibilities, and Key Accountability: Provides friendly, helpful service that provides lasting relationships through: - Preparing for daily interactions with a professional image and an organized workstation. - Maintaining knowledge of Falcon products and processes. - Taking responsibility for waiting customers. - Proactively greeting customers with a smile, introductions, and full attention. - Understanding the customer's objectives by asking appropriate questions and listening to the customer's responses. - Recommending the best solution to strengthen the customer's financial well-being or guiding them to the appropriate staff to fulfill their needs. - Processing the transaction accurately and efficiently. - Following up with the customer to ensure satisfaction. - Processes routine consumer and business financial inquiries, transactions, and service requests, including deposits, withdrawals, transfers, and purchases of negotiable instruments. - Identifies customer needs with deposits, loans, convenient services, and investment services using basic knowledge and seamlessly refers members to appropriate staff. - Secures the bank's assets by consistently handling cash and negotiable instruments, properly identifying customers, keeping customer information confidential, balancing at the end of each business day, and completing necessary reports summarizing daily activities. - Maintains up-to-date knowledge and adheres to all regulations, policies, procedures, and standards that pertain to this position. - Cross-sell the Bank's products and services. Promote business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services.