Quality Assurance & Training Assistant Manager

Job Details Description QUALITY ASSURANCE & TRAINING ASSISTANT MANAGER SUMMARY: The Quality Assurance (QA) & Training Assistant Manager is responsible for overseeing the training and quality monitoring of employees. This person will identify and implement strategies through training programs that will enhance customer service skills. They will ensure employee performance is a priority while staying compliant with various laws and regulations. The QA & Training Assistant Manager will be a key player in developing our employees’ growth. WHO WE ARE : PCI starting in 1982, with a mission to offer financing to the unique needs of the direct sales industry, PCI is one of the nation’s leading indirect consumer lenders. PCI remains a stable, mid-sized, family-owned business and has an unwavering passion for service, trust, community, and growth. QUALITY ASSURANCE & TRAINING ASSISTANT MANAGER RESPONSIBILITIES: - Designs and develops training programs that align with the department’s standards and objectives. Stays abreast of training technologies, trends, and learning styles to ensure successful training programs are facilitated. - Designs and develops quality monitoring forms and key performance indicators that align with the department’s standards and objectives. - Supervises, coaches, mentors, and motivates direct reports to improve knowledge, skills, and abilities. - Reports to leadership on a scheduled basis on activities and immediately on significant issues. - Writes and delivers performance evaluations and provides ongoing feedback regularly. - Participates in recruitment needs and other employee relations activities, such as disciplinary process, as needed. - Assists leadership in identifying areas for improvement in performances to develop career pathing and growth options for employees. QUALITY ASSURANCE & TRAINING ASSISTANT MANAGER QUALIFICATIONS : Required - High School Diploma or a minimum of 4 years equivalent experience. - Minimum of 2 years’ experience in a supervisory role, leading other employees. - Excellent organizational and time management skills to prioritize tasks and meet deadlines. - Strong interpersonal and communication skills to collaborate effectively with cross-functional stakeholders. - Strong attention to detail to ensure delivering high-quality results. - Valid Driver’s License, vehicle, and insurance. Preferred - Previous experience in a call center environment. - Background within customer service environments. OFFICE LOCATION : - 628 Roosevelt Road, St. Cloud, MN QUALITY ASSURANCE & TRAINING ASSISTANT MANAGER SCHEDULE/HOURS - Full-Time, 40 Hours/week - Monday-Friday, 8:00am-5:00pm QUALITY ASSURANCE & TRAINING ASSISTANT MANAGER COMPENSATION: - Up to $76,000/annually, Starting Pay Based on Experience BENEFITS : PCI has standard and competitive benefit plans, which include group medical/dental/vision, short term disability, long term disability as well as an attractive group of voluntary benefits. To learn more about our benefits, click here . Looking for some BENEFITS that are ABOVE & BEYOND? - PCI will match 100% of your 401k deferrals up to 5% - Annual Discretionary Bonus - 8 Paid Holidays - Tuition Reimbursement - Student Loan Match Program - Paid Maternity and Paternity Leave - Paid Time Off (PTO) - Donation Matching & Paid Volunteer Time WHY WORK FOR PCI? Work In A Positive and Diverse Environment: - We are a workplace that fosters appreciation, growth, diversity, and inclusiveness. We strive to be a relationship-driven company by building a community of positivity driven by the people we hire. PCI provides a positive work environment by ensuring a bright, clean, technology-forward in-person office space to enhance employee morale and on-the-phone customer interaction. Make A Difference: - At PCI, our Values come first and part of our Values state, “As Stewards, we create value through competency, consistency and commitment”. Part of that commitment is the commitment we have to our community. When you join our team, you become part of a company that celebrates giving back. We partner with local nonprofit organizations and are proud to give back when and where we can. We have multiple benefits that help our employees further support and make a difference in our communities. Start Your Path To Success: - We strive to create an engaging work environment at PCI; where employees feel they have a voice and a place within the company. In doing so, we encourage career growth by providing employees with the resources and services they need to take the next step in their careers. We take great pride in our ability to promote motivated and successful team members to other positions within the company. EQUAL EMPLOYMENT OPPORTUNITY: PCI is an equal employment opportunity employer that is committed to diversity and inclusion in the workplace. We make hiring decisions based solely on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at HumanResources@preferredcredit.com . Qualifications Skills Behaviors : Motivations : Education Experience Licenses & Certifications