Quality assurance qa supervisor – bilingual

QUALITY ASSURANCE (QA) SUPERVISOR – (SPANISH BILINGUAL) Must be in Central MN or Southern NV and have reasonable commute to St. Cloud, MN or Las Vegas, NV due to in-office requirements. SCHEDULE: Full-Time, Monday-Friday, 8:00am – 5:00pm CST or 10:00am – 7:00pm PST (Based on location.) COMPENSATION: Starting Pay $25 - $29 per hour. (The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.) WHO WILL SHINE IN THIS ROLE Are you looking for an opportunity to make a meaningful impact and grow your leadership skills in a dynamic, service-driven environment? PCI is seeking a Spanish Bilingual Quality Assurance (QA) Supervisor who is detail-oriented, customer-focused, and excited to drive quality initiatives that enhance our customer service experience while supporting team development. This is an exciting opportunity to lead a dedicated team, contribute to continuous improvement strategies, and expand your skills in coaching and cross-functional collaboration. You’ll play a critical role in ensuring excellent service through insightful reporting and hand-on team support. WHAT YOU’LL DO - Reviews quality data and performance metrics to spot trends, identify gaps, and recommend targeted improvements. - Surfaces meaningful insights and emerging patterns, sharing findings with leadership to drive informed decision-making. - Communicates progress on key responsibilities to leadership to maintain alignment and ensure consistent execution. - Supports team success through ongoing coaching, mentorship, and performance feedback. WHAT WE’RE LOOKING FOR Must-Have Qualifications: - High school diploma or a minimum of 4 years equivalent experience, including at least 2 years in a supervisory role. - Bilingual in English and Spanish, with the ability to lead teams and handle confidential information professionally. - Strong attention to detail and reliable follow-through in a fast-paced environment. Nice to have, but not Required. (We’ll train you!): - Comfortable using Microsoft Office applications. - Minimum of 1 year experience monitoring call interactions in a call center setting. LOCATION & WORK SETTING - Office Address: 628 Roosevelt Rd, St. Cloud, MN, 56301 - OR - Office Address: 9911 Covington Cross Dr. Suite 190 Las Vegas, NV, 89144 - Schedule: Full-Time, Monday-Friday, 8:00am – 5:00pm CST or 10:00am – 7:00pm PST (Based on location.) - Work Setting: In-Office COMPETITIVE COMPENSATION & BENEFITS - Starting Pay : $25 - $29 per hour/year. - The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons. - Bilingual Pay : Earn an additional $2.00 per hour for Spanish Fluency! Additional Perks that Go the Extra Mile: - Annual Discretionary Bonus - Earned Safe & Sick Time (ESST) - Paid Maternity & Paternity Leave - Paid Time Off (PTO) & 8 Paid Holidays - Donation Matching & Paid Volunteer Time - 401(k) Match – 100% of your deferrals up to 5% - Tuition Reimbursement & Student Loan Match Program HOW TO APPLY It only takes a couple minutes ! Submit your resume on our website at preferredcredit.com/careers . EQUAL EMPLOYMENT OPPORTUNITY PCI is an equal employment opportunity employer committed to diversity, equity, & inclusion. We make hiring decisions based on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at HR@preferredcredit.com. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.