Quality Assurance Associate Apply Now! POSITION SUMMARY: PCI is currently seeking highly motivated individuals to join our Customer Service Team! Our Quality Assurance team is responsible for ensuring our Customer Service Operations Department is operating at a level that meets or exceeds standards. This is an opportunity to work with an exceptional team of people, while helping others in their quest to provide world class customer service! The right applicant will have exceptional attention to detail, superior communication skills and strong time management. QUALIFICATIONS: - Positive and professional attitude - Excellent attention to detail - Ability to work efficiently and manage daily workload with minimal supervision - Ability to provide leadership with progress report on position tasks and duties to ensure consistency - Ability to process and handle confidential information with discretion - 1+ years’ experience in a customer service or call center setting and previous experience in a quality assurance role is preferred SCHEDULE: - Full Time - Monday-Friday, Days JOB LOCATION: Saint Cloud, MN WHY WORK FOR PCI? - PCI is an award-winning workplace! Some of our employee and consumer facing awards include: Star Tribune’s Top 150 Workplaces, St. Cloud Chamber of Commerce’s ‘Diversity Award’ and the Better Business Bureau’s Torch Award for Ethics. - Competitive benefits which includes, discretionary bonus, student loan pay off assistance, leadership development and training, paid community volunteering time, paid Holidays, paid time off, non-profit donation matching, and so much more! - Check out our careers page and employee testimonial videos to learn more about what it’s like working at PCI. https://www.preferredcredit.com/careers-site/careers Qualifications: Positive and professional attitude Excellent attention to detail Ability to work efficiently and manage daily workload with minimal supervision Ability to provide leadership with progress report on position tasks and duties to ensure consistency Ability to process and handle confidential information with discretion 1+ years’ experience in a customer service or call center setting and previous experience in a quality assurance role is preferred Schedule: Days, No Weekends Job Location: St. Cloud, MN
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