Summary The incumbent provides analytical and evaluative support to the Health Administration Service Line. The incumbent conducts analysis and evaluation on a quantitative and qualitative basis to measure the effectiveness of business operation and serves as the main point of contact for VetLink programming through out the facility. Responsibilities Analyzes management information requirements, local automated databases, and corporate databases and reporting systems to provide information to be used in the evaluation and analysis of program effectiveness and efficiency. Develops recurring and non-recurring reports that provide data to be used by management in decision making. In-depth knowledge of VHA operations, national databases, and analytical techniques; the ability to analyze and validate data; produce reports; and display information in a variety of formats. Knowledge of database management systems, requirements, and data manipulation and extraction techniques. Performs evaluation and analysis of areas targeted for improvement to assess effectiveness and current status and to identify areas requiring management attention and systems enhancement. The incumbent is responsible for translating statistics to reflect compensable data for management and for providing an accessible link for awareness purposes to a wide variety of staff. The databases and special studies produce information that assist in the evaluation and analysis of measurable qualitative data. Coordinates and monitors accomplishment of actions/issues. Communicates with, and often works with, Quality Management staff, Program Managers and HAS supervisors in developing studies for program evaluation, process review and/or employee/organization efficiency. Keeps the HAS AO advised of the status of projects and follows until completion. Conducts analysis and makes recommendations on work problems presented by HAS staff. These inquiries may include but are not limited to: HIMS, eligibility, revenue, records management, and processing of computer-generated data from various sources. Prepares briefs in unusual cases when he/she believes are essential to support the decision reached. The incumbent monitors processes for errors and reports significant findings to the HAS AO. Independently researches and follows-up by inquiry, observation, and examination of facts upon complaint or inquiry from physicians, hospitals, Veterans, and Congress, enabling him/her to make recommendations and assist with the coordination and expeditious resolution of problems. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday-Friday 8am-4:30pm Administrative Day Tour Telework: Ad Hoc Virtual: This is not a virtual position. Position Description/PD#: Program Specialist/PD902560 Relocation/Recruitment Incentives: Not authorized Financial Disclosure Report: Not required Travel: Occasional Travel may be required for this position Requirements Conditions of Employment Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/14/2021. Time-In-Grade Requirement: GS 07: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-5 grade level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. GS 09: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7 grade level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: GS-7: You possess at least one (1) year of specialized experience equivalent to the GS-05 grade level as described in this vacancy announcement. Examples of qualifying specialized experience include; overall program planning, coordination, implementation, management, and evaluation in the training/developmental level under direct supervision. The incumbent also conducts analysis and evaluation on a quantitative and qualitative basis to measure the effectiveness of business operations. OR have successfully completed one full academic year of graduate-level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as, Business Administration. (Note: You must attach a copy of your transcripts.) OR Have successfully completed all the requirements for a bachelor's degree and am claiming Superior Academic Achievement. In order to be creditable under this provision, Superior Academic Achievement must have been gained in a curriculum that is qualifying for the position to be filled, such as that identified in B above. Superior Academic Achievement is based on: (1) Class Standing - You must be in the upper third of the graduating class in the college, university, or major subdivision, such as the College of Liberal Arts or the School of Business Administration, based on completed courses; OR (2) Grade-Point Average (G.P.A.) - You must have a grade-point average of either (a) 3.0 or higher out of a possible 4.0 ("B" or better) as recorded on your official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum; or (b) 3.5 or higher out of a possible 4.0 ("B+" or better) based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum.; OR (3) Honor Society Membership - You may be considered eligible based on membership in one of the approved national scholastic honor societies listed by the Association of College Honor Societies (https://www.achsnatl.org/). (NOTE: You must attach a copy of your transcripts and/or verification of class standing for further verification.) OR Have the specialized experience as described in A, but less than one year; and I have some graduate education as described in B, but less than the required one year. I have computed the percentage of the requirements that I meet, and the total is at least 100% (To compute the percentage, divide your total months of qualifying experience by 12. Then, divide your semester hours of graduate education by 18. Add the two percentages. The total percentage must equal at least 100 percent to qualify.). (Note: You must attach a copy of your transcripts.) OR I have the experience as described in A AND the education described in B or C. (Note: You must attach a copy of your transcripts.) GS-9: You possess at least one (1) year of specialized experience equivalent to the GS-7 level with duties related to the position. Specialized experience for this position is defined as the ability to provide analytical and evaluative support, conduct analysis and evaluation on a quantitative and qualitative basis to measure the effectiveness of business operations, ability to evaluate facility operations to ensure goals and priorities are complementary and in congruence with the overall facility flow, and provides excellent customer service and maintains a high level of professionalism at all times. OR You possess a master's or equivalent grade degree, 2 full years of progressively higher-level graduate education leading to such a degree, or LL.B. or J.D., if related. (TRANSCRIPTS REQUIRED) OR You possess combinations of successfully completed post-high school education and experience that may be used to meet total qualification requirements for the Program Specialist position. (TRANSCRIPT REQUIRED) You will be rated on the following Competencies for this position: Computer SkillsCustomer ServiceProblem SolvingProduct Evaluation Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: A pre-employment physical is not required for this position. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript MUST be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. Additional Information VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. If you are unable to apply online view the following link for information regarding an Alternate Application.
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