Operations Associate - Cetera Institutions Cetera Financial Group is currently seeking an Operations Associate. This is a unique opportunity to join our team in St. Cloud, MN to provide operational support and world class customer service to our clients. What you will do: - Provide operational, customer service and administrative support for the Distribution Department. - Be responsible for daily processing of work associated with the department. This may include opening and sorting mail, delivering mail, preparing mail to be sent, processing returned mail, processing images through Docupace. - Perform research and interpret contents of company and customer documents. - Respond to inquiries from internal and external customers via email, fax, and phone. - Be a liaison between customers/financial professionals and institutions, including banks, credit unions and clearing firms - Perform research as requested on customer accounts. - Provide phone support for department - Other duties as assigned What you need to have: - Specific Knowledge of Financial Services Industry and operational process - Strong communication skills - Attention to detail is a must - Organizational skills is a must - Ability to multi-task is a must - High School Diploma or equivalent - 1-2 years of related experience in a corporate environment - Demonstrate experience delivering excellent problem resolution, organizational and follow-up skills - Ability to multi-task while staying on track with regulatory deadlines, field inquiries, and internal assignments. - Flexible and adaptable to change - Superior listening skills - Positive role model to colleagues - Highly responsive to coaching and training - Independent; able to work and resolve complex issues with minimal guidance - Ability to learn quickly and multi-task effectively in a fast-paced environment - Team player attitude - Energetic and results oriented What we provide you in return We strive to provide an employee experience like no other. We want you to join our winning team and make your mark in the history of our company and profession. Beyond experience, our competitive Health program offers a comprehensive benefits package that supports healthy lifestyles, preventative care and helps to protect against hardship. Our retirement plan offers our employees the opportunity to plan ahead for a strong financial future well beyond their working years.
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