Load Tracker/ Logistics Support

Summary The Load tracker is responsible for the effectiveness of the operations staff by doing a daily check call on all loads for the Flatbed and Van Operations group. Other duties as instructed on a daily basis by the Operations Manager or Office Administrator. Essential Duties and Responsibilities - Must perform a daily check call to the carrier to get a current location and confirm on-time delivery. - Communicate to the Operations group as to the progress of their loads and alert them of any issues that will prevent on-time delivery. - Run a set of daily reports for the Operations Manager and the Operations group. Assist Operations manager with other tasks related to operations. - Responsible for issuing comcheck advances for operations group. - Responsible for stuffing and mailing A/R statements beginning of each month. - Working with our A/R department with the customer requests. Education and Experience - No previous transportation or logistics experience required. - Must be able to use a computer, fax machine, and have excellent written and verbal communication skills. - Knowledge with MS Word, MS Excel preferred. Competencies - Customer Service – responds promptly to customer needs; meets commitments - Interpersonal – maintains confidentiality; focuses on solving conflict; listens to others - Oral / Written Communication – speaks clearly and persuasively in positive or negative situations; listens and gets clarification; writes clearly and informatively; able to read and interpret written information - Team Work – contributes to building a positive team spirit - Quality Management – looks for ways to improve and promote quality; demonstrates accuracy and thoroughness - Organizational Support – follows company policies and procedures; supports organization’s goals and values - Adaptability – able to deal with frequent change, delays, or unexpected events - Attendance / Dependability – is consistently at work and on time; ensures work responsibilities are covered when absent