Responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, cheerfully greeting and registering patients and performing other duties as assigned. Assists with training new front office associates. ESSENTIAL DUTIES AND RESPONSIBLITIES: Fosters an environment where customer service is a priority by believing in and practicing The Experience (55%) Registration * Greets in and checks-in of patients scheduled for imaging services; processes payment as needed * Answers phones and handles calls in an efficient and friendly manner * Fields calls appropriately for center associates * Acts as liaison between technologists and the patients waiting for exams and relays messages regarding scanner status and other clinic information * Maintains front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office clean up * Orders office supplies as needed * Maintains supply of patient information sheets * Pushes imaging via electronic interfaces * Completes confirmation calls and provides preparation instructions to patient * Faxes reports, billing information, and medical release forms as requested (25%) Scheduling & Insurance * Schedules patients and enters orders * Checks all exams for pre-certification with patient's insurance company * Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment * Handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines * Assists with arranging interpreter services, transportation and hotel accommodations for patients when appropriate * Maintains an up-to-date and accurate pending-scheduling list * Maintains an up-to-date and accurate database on all current and potential referring physicians (15%) Staff Support * Assists in the training of new associates * Leads regular staff meetings and associate one-on-ones * Initiates and participates in staff performance evaluations, development of associates including performance improvement plans and disciplinary actions * Assists with managing overall staffing levels for adequate coverage at all times * Ensures comprehensive knowledge of company policies and procedures for referral coordinator team (5%) Performs other duties as assigned Required: * High school diploma or equivalent * 2-3 years customer service experience * 1-2 years medical front office experience * Working knowledge of Microsoft Office * Proficient with using computer systems and typing Preferred: * Previous supervisory experience * Bilingual Be a part of something bigger -- join our team in transforming lives through remarkable service. CDI is a national provider network of medical imaging and related services. Through our collection of partnerships, we deliver our trademark customer service and high-quality services to enhance patient care in more than 35 states, offering a wide range of screening, diagnostic and interventional procedures that complement each community's needs. CDI is an EO Employer/Vets/Disabled. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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