Responsible for overseeing customer service team assisting customer with order entries and inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as the best possible. Solves customer problems of a complex nature and deal with a variety of variable in situations where standardization may not exist. Trains new customer service representatives. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company. Coordinate and oversee the input of customer orders, credits and invoicing and ensure accuracy; back up as needed. Assist customer service representatives with difficult or complex customer orders and problems, vendors, and department interactions. Assist customer service representative with difficult or complex customer orders and problems, vendors and department interactions. Provide informative and professional assistance when working with the public, customers, vendors, and co-workers. Lead and train new customer service representatives facilitate and / or schedule training and Custer Service Meetings. Develop spreadsheet reports as requested by the Manager, Customer Service. Answer questions and assist co-worker with computer problems/questions, word processing and spreadsheet applications. Administrative support such as typing documents for sales department. Perform other related duties as assigned. Required Qualifications: Required Education High school diploma/Ged or equivalent experience 1-2 years custom service call center or related area Preferred Qualifications: Preferred High School Diploma/Ged equivalent Experience 2-4 years customer service call center experience Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy ; (2) the "EEO is the Law" poster and supplement ; and (3) the Pay Transparency Policy Statement . Location: Rice, MN, US Posted Date: 1/29/2022
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