Initial Assistance Representative (12 Month Register)

Summary Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at www.jobs.irs.gov This job is open to Career transition (CTAP, ICTAP, RPL) Federal employees who meet the definition of a "surplus" or "displaced" employee. The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Clarification from the agency Open to U.S. Citizens/Nationals Duties WHAT IS THE WAGE AND INVESTMENT (W&I) DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: WI-CARE- Customer Assistance, Relationship and Education- Field Assistance- Area 3 The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. - Provides specialized clerical assistance to Tax Resolution Representatives (TRR's), Tax Specialists, and other support personnel by assessing taxpayer needs and directing them to the appropriate individual or area in addition to controlling walk-in area traffic flow and demands. - Identifies, analyzes, and makes suggestions for resolution or correction to reduce barriers impacting the effectiveness of operations and improve efficiency of the work area. - Controls reporting systems that track taxpayer utilization of IRS products and services. - Examines returns, supporting documents, and monetary receipts for completeness and discrepancies, as well as monitors and tracks information for sampling requirements prior to transmission to Submission Processing Centers. - Makes initial determinations on filing extensions, assigns Employer Identification Numbers, processes Power of Attorney requests, resolves and assists taxpayers with entry discrepancies at kiosk terminals and inquiries on basic tax law, forms, and IRS services such as W-2, W-7, obtaining an Individual Taxpayer Identification Number, filing requirements, filing status, and VITA locations. Requirements Conditions of Employment - Must be a U.S. Citizen or National and provide proof of U.S. Citizenship. (Birth certificate showing birth in the U.S; Unexpired U.S. Passport; Certificate of Citizenship or Naturalization; or Report of Birth Abroad of a U.S. Citizen (Form FS-240)) - Undergo a review of prior performance/conduct and an income tax verification. Refer to "Get Your Tax Record" at http://www.irs.gov/ ( https://www.irs.gov/individuals/get-transcript ) to check the status of your account, balance owed, payment history, make a payment, or review answers to tax questions. If you are not in compliance, you will be determined unsuitable for employment with IRS. - Must successfully complete a background investigation, including a FBI criminal history record check (fingerprint check). - Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency. - Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9 . Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. These documents must be unexpired original or certified copies . Qualifications Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: SPECIALIZED EXPERIENCE GS-5 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-4 grade level in the Federal service. Specialized experience for this position includes: Progressively responsible clerical, office, or other work that indicates ability to acquire the particular competencies needed to perform the duties of the position to be filled. This may be paid or non-paid experience. Examples of qualifying experience may include conducting basic research and applying information as necessary, interacting and communicating (orally and in writing) with customers, performing office duties. OR Bachelor's degree or four years of education above high school in any field of study from an accredited college or university. OR A combination of education and experience equivalent to that described above. For more information on qualifications please refer to OPM's Qualifications Standards . Education For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page . FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions. Additional information - Subject to a 1-year probationary period (unless already completed). - Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer. - If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so. - We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled. - The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed. The range will be adjusted for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages . - This is a Bargaining unit position. - Tour of Duty: Day Shift, Monday-Friday, 8:00 am - 4:30 pm. - Alternative work schedule, staggered work hours or telework may be available. - Relocation expenses - No 10 Vacancies will be filled in the Wage & Investment - CARE-Customer Assistance, Relationship and Education - Field Assistance Area 3 Vacancies to be filled are as follows. Please see location information in the overview section, to find the street address, city and state for each of the Building Codes (BC): 10 vacancies to be filled at any of the following BCs: WI1623; WI1738; TX0298; AR1127; TX0230; TN0052; NE0051; IL2551; MN1600; TX2982. The number of vacancies has not yet been determined for the following Post of Duty's. Please see location information in the overview section, to find the street address, city and state for each of the Building Codes (BC). If vacancies become available in these locations, this announcement will be amended, and a new cutoff date will be established to fill the additional vacancies as needed: SD0040; TX2444; TX2224; TX2292; ND1366; IL2209; IN1762; MN1675; KY3060; MO0147; IA1550; IL2201; MO1833; IL0236; IN1853; TX1732; TX0284; IA1465; IL1914; IA0112; IL2337; MN0015; WI1711; OK1477; IN1822; IL2528; ND0046; TX0302; AR1316; AL2036; AR1184; TX0224; IL2260; ND0008; TX2754; KY1690; TX0297; TX1861; TX2298; IN0133; TN0029; MO1913; MO2011; TN0076; WI0103; LA1545; OK1476; NE0531; AR0063; TX2880; KY0086; WI1784; MN1674; MI1926; TN2070; TX2148; WI1720; ND0014; LA1399; IL0222; IN1588; NE1377; NE0056; OK1356; IL2549; KS1603; KY2028; KY2024; IL2473; MN1720; IL2636; MN2608; MO1991; MO0106; TX0163; IL2558; LA1340; IA1412; SD1317; IL2454; MO1993; IN1778; AR0057; KS1607; OK1431; TX2096; TX2007; IA1408; KS1615; TX2074. If the position(s) are no longer needed prior to the closing date, this announcement may be closed early. This is an open continuous announcement which will be used to fill vacancies in the locations listed as they become available for the next 12 months contingent upon funding and space requirements. Applicants must apply and/or update their applications by 11:59 pm ET at the close of the following cutoff dates to be considered: Cutoff date(s): 9/25/2023. This announcement may be amended to include additional cut-off dates within the 12 month period if needed, not later than 5 days prior to the additional cut-off date(s). Eligible applicants in the highest category who apply by the initial cut-off date will be considered first. If additional vacancies exist , applicants who applied after the initial cutoff date who place in the highest category will be considered next. Selections from this announcement may be made no later than (NLT) 6/12/2024. <div