At The Bank of Elk River, our passion is people. Our employees, our customers, and our community are the reason we love to come to work each day. We know that when people come together with a shared vision, amazing things happen. We are a company of ambitious, tireless people working together to build a better financial future for our customers and our communities. Being in business for more than 135 years means we know what we are doing, and we do it well. We are constantly challenging ourselves to deliver better, faster, and more meaningful, personalized services. Our customers know our name and we know generations of business owners. We are committed to making a difference in our customers' lives through our unceasing pursuit of innovation and transcendence. People join the Bank of Elk River for the opportunity of a new job but stay because they have found a dynamic, challenging career. Discover what is possible for you at The Bank of Elk River! SUMMARY This position is responsible for providing technical support to staff by promptly and professionally responding to inquiries and requests for assistance with bank’s computers, applications and related technology. Able to identify, analyze and resolve more complex software and hardware issues quickly and efficiently. This position is responsible for the set up and maintenance of all workstations and performs software and application installation/upgrades. QUALIFICATIONS To perform this job successfully the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. ESSENTIAL DUTIES AND RESPONSIBILITIES - Provides advanced level technical support to end-users on systems and various applications. Promptly responds to helpdesk request/inquires in a timely fashion. Escalates complex problems using discretion and sound judgement to internal or external support teams. - Maintains inventory of all equipment, software and software licenses including ordering computer supplies. - Responsible for working with several outside vendors to perform software/application upgrades and installations and also break/fix repair tickets. - Maintains processes and procedures including computer configuration, integration, and new user setup. Ensures desktop software updates are performed as needed. - Stays abreast of the latest developments in the technology and banking industries. Provides research, testing and administrative support for IT projects. - Evaluates and determines computer equipment that needs replacement. Ensures that equipment is stripped of confidential information and properly disposed of. - Supports and backs up Level I responsibilities which include but not limited to: customer service to end-users both face to face and over the phone, the administration of users, maintenance of programs/configuration, and updating/maintaining documentation and procedures. EDUCATION/EXPERIENCE Bachelor’s degree (BA) from a 4-year college or university preferred and/or 3-5 years related experience and/or training or equivalent combination of education and experience. CERTIFICATES AND LICENSES IT certification preferred. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to sit, stand, walk, reach with hands and arms, stoop, kneel, crawl and use computer for extended periods. This employee may occasionally lift and/or move up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with The Bank of Elk River’s “Code of Ethics Policy.” Each employee is also expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for his/her position. Each employee must also comply with consumer protection laws that relate to his/her position.
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