Front Office Manager

Join Our Team as a Front Office Manager! We are currently seeking a dynamic Front Office Manager to lead our team at BW Plus Kelly Inn in St. Cloud, MN. As the Front Office Manager, you will play a crucial role in ensuring the smooth operation of our front desk and guest services. This position requires excellent leadership skills, attention to detail, and a passion for providing exceptional customer service. Key Responsibilities: - Manage daily front office operations, including check-in/check-out procedures, reservations, and guest inquiries. - Train, supervise, and motivate front desk staff to deliver top-notch service to guests. - Handle guest complaints/requests and ensure prompt resolution to maintain guest satisfaction. - Develop and implement policies and procedures to streamline front office operations. - Monitor and maintain front desk inventory and supplies. Qualifications: - Prior front desk or supervisory experience in a similar role within the hospitality industry. - Strong leadership and communication skills. - Proficiency in hotel management software and MS Office Suite. - Ability to multitask and work well under pressure. - Excellent problem-solving abilities and attention to detail. Why Work For Us? - Excellent benefit package that includes 401K match, life insurance, health insurance and dental insurance. - Amazing travel benefit package that includes discounts at Best Western's and Kelly Inns worldwide. - Flexible schedule that allows you to float when needed based on workload. - Complimentary lunch provided daily. - Reserved complimentary parking space in our covered and attached parking ramp. - Amazing family like environment that values each and every employee and allows for a healthy work/home balance. About BW Plus Kelly Inn: Located in the heart of St. Cloud, MN, BW Plus Kelly Inn offers guests a comfortable and convenient stay with modern amenities and exceptional service. Our hotel features spacious rooms, an indoor pool, fitness center, and on-site dining options. Whether guests are traveling for business or leisure, our friendly staff is dedicated to ensuring a memorable experience for every guest. Working Hours :