Job Details Job Location NCBE - North Central Bus & Equipment - St Cloud, MN Position Type Full Time Job Shift Day Description Fixed Operations Manager - If you are looking to join a company of motivated people who make a difference, you've found us! If your skills align with our position description below, we are looking forward to hearing from you! We're a 100% employee-owned company in St. Cloud and Mounds View, MN. We are searching for the right person to join our team; someone who shares our values and believes in our mission. If you always do your best, treat others respectfully, and are willing to help anyone at any time and have FUN while doing it - you may be the person we are missing! Company Intro: North Central Bus and Equipment (NCBE) has been in the bus industry for over 60 years. NCBE is a division of St. Cloud Industrial Products, Inc. (SCIPI). We believe that our values and conducting business the SCIPI way has led us to become the market share leader for commercial and school bus sales in the Upper Midwest. We are a 100% employee-owned organization based in Central MN, employing 220 team members across the Midwest and Canada. Position Description: As the Fixed Operations Manager, you will oversee all fixed Operations for the Bus Division in St Cloud and Mounds View to achieve company goals, manage service, parts, warranty, and body shop. The ideal candidate has previous management experience and proven success in operational efficiency and customer satisfaction. If you fit this description, Apply Today! Essential Functions Works with Human Resources and General Manager to recruit, train and motivate team members to deliver exceptional customer service and achieve sales and production targets. Works with Human Resources and General Manager to develop pay plans that align with customer experience, parts sales, service, warranty, and team goals. Coaches Operations Department Managers and leads as needed on work direction and scheduling. Monitors and evaluates team member performance, providing on-going coaching, training, and career development guidance. Develops a strong succession plan for all operations positions. Fosters a collaborative team environment. Provides technical information and assistance to team members. Maximizes profitability and customer service by leveraging the EOS (Entrepreneurial Operating System) effectively. Collaborates with Supply Chain Manager to optimize inventory levels. Ensures high quality service and repairs while maintaining a clean and professional environment. Facilitates communication by participating in weekly, quarterly, and annual L10 management meetings. Oversees and facilitates Fixed Operations departmental L10 meetings. Conducts regular one-on-one meetings with all direct reports. Addresses customer complaints and implements improvement initiatives. Develops business strategies for marketing advantage. Reviews operations practices to meet productivity goals. Manages department finances. Oversees purchasing processes to optimize costs. Coordinates with internal and external stakeholders for operational effectiveness. Ensures competitive pricing through market analysis. Maintains professional affiliations and certifications. Stay updated on industry trends. Performs all other duties as assigned. Top Benefits or Perks: As a team member at NCBE, you’ll enjoy: A path to ownership in the company through our Employee Stock Ownership Plan (ESOP) Comprehensive benefits package, including health, vision and dental insurance and a Health Savings Account (HSA) option with a generous company contribution Employer paid short-term and long-term disability coverage Paid holidays and paid time off A collaborative environment where we believe that laughter and fun bond us together Required Experience: 5+ years of management experience 3+ years’ experience in operations management Exceptional critical thinking and problem-solving ability Strong interpersonal skills Working knowledge in Microsoft Office ERP system experience High school diploma or equivalent Valid Driver’s License and good driving record Preferred Experience: 7+ years management experience 5+ years’ experience working in a dealership setting in automotive, truck or heavy equipment industry Bachelor’s degree (or equivalent) in business management, business administration or related Demonstrated financial and budget management experience Six Sigma / 5S Experience Class B CDL license Location: This position is located at the North Central Bus and Equipment St. Cloud, MN location. St. Cloud offers a mix of urban amenities and a small-town atmosphere. Located along the Mississippi River, the area boasts picturesque natural landscapes, with nearby parks, trails, and green spaces that provide a scenic backdrop for outdoor adventures. The city offers a diverse economy that includes healthcare, education, manufacturing, retail, and more. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or genetic information. We provide reasonable accommodations to qualified individuals with disabilities as required by the Americans with Disabilities Act (ADA).