SUMMARY The Field Service Technician role in the packaging service department will include sales/applications support, applications and service-related procedure development, training customers or distributors on packaging equipment, technical phone support, field service, equipment installation and repairs on all packaging equipment. Job Requirements: Service Support: - Conduct field service and installation work. - Provide technical phone support to customers including extended hours of support. - Parts Quotes - Record all Tech Support interactions with customers. - Submit expenses in timely/accurate manner. - PLC Knowledge - Complete Trip Reports in timely manner - Ability to work effectively and independently - Escalate service issues as required. - Troubleshooting electro-mechanical assemblies and machinery. - Access bills of material and drawings to support repair efforts. - Document work performed, time and parts used to complete duties. May access computerized returned-goods system to enter updates or obtain information. - Advise supervisor or other departments of unusual damage, repeat failures - Recommend changes to design, assembly or packaging procedures to improve product serviceability, performance or durability. - Adhere to department policies for warranty and service repairs. - Follow customer’s site requirements for personal protective equipment, behavior, etc. - Ability to travel up to 50% - 75% nationally - Excellent Customer Service Skills Miscellaneous: - Work safely. Maintain safe, clean, and organized work area. - Train coworkers as assigned - Other duties as assigned. - Parts Orders - Ability to lift 40 lbs. - Tools Supplied - Work location in Rogers, MN Qualifications and Experience: - High School Diploma - Associated Degree in Automated Systems & Robotics, Industrial Automation, Electronics, Automation - Work safely. Maintain safe, clean, and organized work area. - Technical Training - Experience with Electro-mechanical machines/equipment (3-5 years) - Experience with Field Service and Installations - Valid Class D Driver’s license - Valid Pas sport - Field Service - Installations - Manufacturing Support WORKING CONDITIONS: Required to be exposed to a physical environment which involves dirt, odors, noise, weather extremes, and similar elements during most of a normal workday. Use of skills requiring motor coordination with finger dexterity (e.g. keyboarding, machine operation, etc.) during most of a normal workday. Required to exert physical effort in handling objects more than 40 pounds. WE HELP COMPANIES DELIVER PRODUCTS TO THE WORLD Engage Technologies Corporation is the parent company of Squid Ink, Eastey and AFM. Eastey is a leading manufacturer of heavy-duty shrink-packaging equipment and automated case sealing systems for packaging applications. Located in Rogers, MN. Engage Technologies Corp. offers a competitive compensation pkg., including medical and dental benefits, PTO, company matched 401(k) and Profit sharing.
Apply Now