Executive Desktop Support Engineer

Job Description Roles & Responsibilities - Provide white-glove, high-touch IT support to C-suite executives, senior leadership, and executive assistants. - Serve as the primary point of contact and escalation resource for executive technology issues. - Deliver onsite and remote technical support for hardware, software, mobility, networking, and collaboration-related issues. - Configure, deploy, maintain, and troubleshoot executive laptops, desktops, mobile devices, tablets, and peripherals. - Provide advanced support for Windows 10/11 and Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint. - Troubleshoot Active Directory, Entra ID (Azure AD), VPN, MFA, authentication, and access-related issues. - Support Microsoft Teams Rooms, Zoom Rooms, Webex, and other enterprise conferencing and collaboration platforms. - Provide technical support for executive meetings, boardroom sessions, hybrid meetings, leadership town halls, and customer-facing presentations. - Manage executive mobile devices, including iOS and Android smartphones and tablets, using MDM solutions such as Microsoft Intune. - Perform hardware deployment, imaging, break-fix support, device refreshes, upgrades, and asset lifecycle management. - Maintain executive spare device inventories and coordinate rapid replacement of faulty or damaged equipment. - Troubleshoot network connectivity, wireless, printers, docking stations, monitors, and other peripheral-related issues. - Support executive onboarding, offboarding, office moves, and technology refresh initiatives. - Monitor conference room and AV equipment readiness to ensure reliable meeting experiences. - Manage incidents, service requests, and asset records using ServiceNow or equivalent ITSM platforms. - Maintain executive-specific support documentation, knowledge articles, and technical procedures. - Handle sensitive business information with the highest levels of confidentiality and discretion. - Build strong relationships with executives, leadership teams, executive assistants, and business stakeholders. - Provide flexible support during early mornings, evenings, weekends, and business-critical executive events as required. Required Technical Skills & Qualifications - Extensive experience in enterprise IT deskside support and corporate end-user computing environments. - Demonstrated experience providing VIP/Executive support and white-glove IT services to C-suite executives. - Strong hands-on expertise with Windows 10/11 operating systems. - Advanced working knowledge of Microsoft 365, including Outlook, Teams, OneDrive, and SharePoint. - Experience supporting Microsoft Teams Rooms, Zoom Rooms, and Webex conferencing solutions. - Strong understanding of Active Directory, Microsoft Entra ID (Azure AD), VPN, MFA, and identity management. - Hands-on experience with Mobile Device Management (MDM) solutions, particularly Microsoft Intune. - Experience troubleshooting iOS and Android mobile devices. - Experience with ServiceNow or similar IT Service Management (ITSM) platforms. - Strong experience in hardware deployment, imaging, break-fix support, device refreshes, and asset management. - Excellent troubleshooting skills across networking, wireless connectivity, printers, docking stations, monitors, and peripherals. - Experience supporting executive offices, boardrooms, hybrid meetings, and high-profile corporate events. - Strong communication, interpersonal, customer service, and stakeholder management skills. - Ability to work independently, manage competing priorities, and resolve critical issues under pressure. - Demonstrated professionalism, discretion, and ability to handle confidential information. Preferred Qualifications - Experience supporting senior executives in large enterprise or multinational organizations. - Experience managing executive technology environments and dedicated spare device inventories. - Familiarity with enterprise endpoint management, device compliance, and security policies. - Experience supporting executive events, leadership town halls, and customer-facing presentations. - Knowledge of ITIL processes and IT service management best practices. - Relevant Microsoft, ITIL, or endpoint management certifications. PDN-a32a507e-fa73-4725-ae8f-09ab02678ef2 Roles & Responsibilities - Provide white-glove, high-touch IT support to C-suite executives, senior leadership, and executive assistants. - Serve as the primary point of contact and escalation resource for executive technology issues. - Deliver onsite and remote technical support for hardware, software, mobility, networking, and collaboration-related issues. - Configure, deploy, maintain, and troubleshoot executive laptops, desktops, mobile devices, tablets, and peripherals. - Provide advanced support for Windows 10/11 and Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint. - Troubleshoot Active Directory, Entra ID (Azure AD), VPN, MFA, authentication, and access-related issues. - Support Microsoft Teams Rooms, Zoom Rooms, Webex, and other enterprise conferencing and collaboration platforms. - Provide technical support for executive meetings, boardroom sessions, hybrid meetings, leadership town halls, and customer-facing presentations. - Manage executive mobile devices, including iOS and Android smartphones and tablets, using MDM solutions such as Microsoft Intune. - Perform hardware deployment, imaging, break-fix support, device refreshes, upgrades, and asset lifecycle management. - Maintain executive spare device inventories and coordinate rapid replacement of faulty or damaged equipment. - Troubleshoot network connectivity, wireless, printers, docking stations, monitors, and other peripheral-related issues. - Support executive onboarding, offboarding, office moves, and technology refresh initiatives. - Monitor conference room and AV equipment readiness to ensure reliable meeting experiences. - Manage incidents, service requests, and asset records using ServiceNow or equivalent ITSM platforms. - Maintain executive-specific support documentation, knowledge articles, and technical procedures. - Handle sensitive business information with the highest levels of confidentiality and discretion. - Build strong relationships with executives, leadership teams, executive assistants, and business stakeholders. - Provide flexible support during early mornings, evenings, weekends, and business-critical executive events as required. Required Technical Skills & Qualifications - Extensive experience in enterprise IT deskside support and corporate end-user computing environments. - Demonstrated experience providing VIP/Executive support and white-glove IT services to C-suite executives. - Strong hands-on expertise with Windows 10/11 operating systems. - Advanced working knowledge of Microsoft 365, including Outlook, Teams, OneDrive, and SharePoint. - Experience supporting Microsoft Teams Rooms, Zoom Rooms, and Webex conferencing solutions. - Strong understanding of Active Directory, Microsoft Entra ID (Azure AD), VPN, MFA, and identity management. - Hands-on experience with Mobile Device Management (MDM) solutions, particularly Microsoft Intune. - Experience troubleshooting iOS and Android mobile devices. - Experience with ServiceNow or similar IT Service Management (ITSM) platforms. - Strong experience in hardware deployment, imaging, break-fix support, device refreshes, and asset management. - Excellent troubleshooting skills across networking, wireless connectivity, printers, docking stations, monitors, and peripherals. - Experience supporting executive offices, boardrooms, hybrid meetings, and high-profile corporate events. - Strong communication, interpersonal, customer service, and stakeholder management skills. - Ability to work independently, manage competing priorities, and resolve critical issues under pressure. - Demonstrated professionalism, discretion, and ability to handle confidential information. Preferred Qualifications - Experience supporting senior executives in large enterprise or multinational organizations. - Experience managing executive technology environments and dedicated spare device inventories. - Familiarity with enterprise endpoint management, device compliance, and security policies. - Experience supporting executive events, leadership town halls, and customer-facing presentations. - Knowledge of ITIL processes and IT service management best practices. - Relevant Microsoft, ITIL, or endpoint management certifications. PDN-a32a507e-fa73-4725-ae8f-09ab02678ef2 See More Apply Now