Customer Service Team Member

Job Details Description At Fleet Farm, providing the best customer service is our priority. If you are friendly, self-motivated, dependable, and enjoy serving others, this role is for you! The Customer Service Team Member will provide a friendly and efficient check-out experience. The position will handle customer exchanges, returns, and complaints. The position will enable and encourage Cashiers to go above and beyond customers’ expectations. Job duties: - Provide customers with a quick and efficient check-out experience by operating the cash register and scanner to itemize and total customer’s purchase and bag merchandise. - Handle customer exchanges, returns, and complaints effectively. - Serve as a cashier resource by assisting with transactions, resolving discrepancies, and troubleshooting cash register and tender issues. - Engage customers in a friendly manner, including greeting with a smile and creating a pleasant interaction throughout the entire transaction. - Cashiers are outgoing and engaging. Must love working with people. - Process and handle monetary transactions including cash, check, gift card, credit/debit card, etc. - Extend offers for the Extended Protection Policy to qualifying items. - Effectively communicate with Manager on Duty and/or merchandise teams in regards to out of stock products at the checkout lanes and front entrances. - Remain knowledgeable about the store for customer questions. - Restock items efficiently and accurately. Ensure assigned area is always presentable. - Deliver an outstanding shopping experience for customers. - Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives. Job Requirements and Education: - High School Diploma or GED preferred. - Ability to work a flexible schedule, including days, nights, weekends, and holidays is required. - Knowledge of basic cash handling procedures, including simple math. Qualifications Skills Behaviors : Motivations : Education Experience Licenses & Certifications