description OfficeTeams client is looking for a Customer Service Specialist due to company growth. The Customer Service Specialist will handle all incoming orders via phone, e-mail and web based platforms. The candidate will need to have excellent communication skills as well as strong attention to detail for entering and submitting orders. Duties: • Respond in a timely and detail oriented manner to all customer inquiries/questions or concerns received via phone, e-mail, fax, and company website. • Accurately and timely process and manage all customer orders and requests received via phone, fax, e-mail, including new orders, change orders, and additions/deletions to pending orders. • Effectively communicate to the customer information relative to product applications, schedules, material availability, shipments, etc. • Communication may involve the delivery of bad news and/or potentially diffusing a difficult customer situation. • Demonstrate knowledge of products, their use and how they relate to other products in order to provide general product-related technical assistance to distributors, retailers, contractors, architects, and homeowners. • Act as a customer advocate liaison between the customer, field sales, operations, logistics, planning, marketing, and other internal organizations. • Research and coordinate with internal departments to resolve customer claims/disputes. • Initiate customer quotations and provide on-going pricing support. • Maintain accurate and update records for the established customer base. requirements - 2+ years of related experience in a customer service based role - Excellent written, verbal, and non-verbal communication skills - Order/data entry experience a must - Strong computer skills including Microsoft Word, Excel, and Outlook, as well as strong internet researching skills - Familiarity with multi-line phone systems, fax machines, scanners, and other office equipment - Ability to multi-task and support multiple projects with varying deadlines while meeting or exceeding deadlines Please send your resume to st.cloud@officeteam.com or call us at 320-240-0991.
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