Are you a Customer Service Expert who wants to work for a successful truck and trailer parts distribution company where you can have a life-long career, be recognized, and rewarded for your work? Then we want to talk to you! 60-year-strong and family-owned, Wheelco is looking for a Customer Service Representative who has heavy-duty parts knowledge and enjoys helping customers find the right products they need. What sets Wheelco apart? We offer a fun, positive working environment with competitive compensation, excellent benefits packages, and company perks. Benefit Package: - Competitive Medical & Dental Coverage - Life Insurance - $25,000 Company Paid - Vacation/Paid Time Off - Holidays - 401(k) with Employer Match - Training Opportunities - Annual Performance Review Perks: - Complimentary Sport Tickets - Pre-sale Tickets for Concerts, Shows, and Events - Discounted Parts - Referral Bonus - *Sign-on Bonus - *Company Vehicle - *Apparel/Uniforms Who is Wheelco? Wheelco is family owned and operated, truck and trailer parts distribution leader. We have a flagship parts store and service shop in Sioux Falls, SD along with six locations in the upper Midwest. We are proud of our heritage of over half a century of quality service. Job Duties: - Ensure customers truck and trailer part needs are met on every visit - Ensure that customers are invoiced correctly - Assist outside sales and delivery with customer’s part order needs - Works closely with vendors on product knowledge and sales training - Qualifies every order to determine customer delivery expectations - Supports shipping and receiving by pulling pick tickets - Responsible for inventory management and inter-branch transfers - Identify, respond to and resolve customer issues promptly while modeling excellent customer service - Works with customers to maximize sales and increase market share - Acts as a liaison to outside sales to ensure customer satisfaction and problem resolution - Ensures safety initiatives are executed and employees are following safe work practices - Company Training Provided Job Requirements: - Three to five years of experience in the truck and trailer parts wholesale/retail distribution is preferred - Sound product knowledge and lean warehouse experience to drive continuous improvement - Excellent communication skills, both written and verbal with the ability to communicate effectively at all levels - Strong organization and planning skills - Proficient in Microsoft Applications Join the Wheelco team! Our Customer Service position is in St. Cloud, MN and we offer a flexible, casual, and high-energy environment. We offer advancement opportunities for employees who show exemplary performance and wish to grow career skills. An Equal Opportunity Employer
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