Customer Service Representative|St Cloud, MN Customer Service Representative St Cloud, MN Our client is seeking to add two amazing customer-service gurus to their team in the St. Cloud location. The goal of this Customer Service Representative position is to provide courteous and efficient service to customers to the highest level of service while exhibiting company values (Collaboration, Appreciation, Respect, Excellence, and Social Responsibility). The position is phone based, and will be answering inbound and making outbound calls 85% of the time. These positions will be fully on-site so only local candidates (St. Cloud, MN area) will be considered at this time. Duties + Provide quality customer service by answering incoming customer calls, responding to customer questions/concerns, enter orders and /or redo's, technical questions, and conduct outbound calls (85% of time). + Manage Customer late lists, moving late jobs through lab and communicating with customers. + Proactively communicates with customers and personnel regarding order status, product availability, product information, credit status, and regulatory issues. + Coordinates activities with lab personnel, credit, distribution, shipping and other internal departments and locations, as needed, to ensure timely shipments of orders. + Researches and resolves customer problems. + Generates and distributes order status reports to both internal and external customers. + Provides Customer Service Manager with relevant information regarding activities, problems, issues related to CSR's assigned accounts and tasks. + Performs other duties as needed. Qualifications + Associates degree or equivalent work experience + 1+ years of Call Center and Customer Service experience + Problem-Solving and Critical Thinking skills + Proficient in MS Office (Excel, Outlook, Word) + Manufacturing experience a plus (inventory/order processing) + Strong verbal and written communication Post Date: 03.30.2021 Salary: $18.00 /hr Shift: 1st Interested in this Job? This posting was applied for. Someone will be in contact with you soon. Please Login, Register or you can apply as a guest Apply as Guest Sign In First Name: * Last Name: * Please enter at least phone or email. Phone Number: Email Address: Tell us what your career objective is: * Are you 18 years of age or older? * Yes No Do you have reliable transportation to get to and from work each day? Yes No Select your resume to upload (acceptible files are .txt, .rtf, .pdf, .doc and .docx) * Your previously uploaded resume will be used. If you want to use a new resume click here Apply Now Cancel Application Errors: If you would prefer to speak directly to a Humera Staffing Consultant, please call us at 612-977-1440 and reference OrderID 818223
Apply Now