Job Description: Position Summary Our cheerful, helpful Customer Service Professionals provide outstanding service to incoming customer calls and in-person interactions; they deliver a customer service experience that makes Arvig the best service provider anywhere. Qualifications You are required to have: - High school diploma or GED - Demonstrated understanding of excellent customer care concepts - Tech savvy with a healthy passion for technology in the workplace - Understanding of service order processing and optimization of complex production or service delivery processes - Willingness to learn new skills and bring your "A" game every day - Above average problem solving skills and communication skills - Ability to multitask - Ability to absorb and retain information quickly - Must be customer centric, dependable, solution provider, resilient and pay a high attention to detail Additional preferred qualifications: - Associate's degree or equivalent experience Schedule This is a full-time position with hours of Monday - Friday, 9:30 a.m. 6:00 p.m., and occasional Saturdays from 9:00 am to 1:00 pm. Location This position may be filled in a variety of our locations including Perham, Detroit Lakes, Sauk Centre, Walker, Twin Valley, and Ada. Benefits Arvig offers a competitive wage and an excellent benefits package , including health, dental and vision insurance, 401K, Employee Stock Ownership Plan, PTO, holidays, education reimbursement, company service discounts and FREE internet* Minnesota's Small Town, Employee-Owned Tech Giant As one of the largest independent broadband service providers in the nation, Arvig serves residential and business customers throughout Minnesota and beyond. Headquartered in Perham, Minnesota, Arvig provides broadband and telecommunications services, including high-speed internet, TV, phone, home and farm security and business services. With approximately 1000 employees, we keep our quality standards of ownership, engagement, efficiency and knowledge top-of-mind as we conduct business every day. Our culture is built on leadership behaviors integral to our success, which include courage, humble, open-mindedness, integrity and respect. Having the best employees anywhere is what we consider to be the Arvig Advantage. Women and minorities encouraged to apply. We are unable to sponsor H1B visas. *At your primary residence located in an Arvig service area. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Customer Experience (NS)
m