description OfficeTeam is currently sourcing candidates for a Customer Experience Coordinator role at a large local company. The ideal Customer Experience Coordinator will have exceptional communication skills that will allow them to identify and resolve customer issues and needs. If you are sharp, friendly, and have a passion for helping others, then this is the role for you! Duties: - Handling high volume inbound/outbound customer calls in a timely manner - Actively listening to and empathizing with every customer - Assisting with service inquiries and general questions, troubleshooting, resolving issues and complaints, and processing payments on occasion - Entering and updating customer information in the Customer Relationship Management (CRM) system - Provide weekly reports to management - Ad hoc project support as needed requirements - Experience with inbound and outbound customer contact - Account Management or Customer Service background - Excellent phone and email skills - Advanced proficiency in Microsoft Excel
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