Computer Support Technician, St. Cloud #2026-54 (Benefit Eligible)

Job Description The Computer Support Technician provides help desk support and technical assistance to end users throughout the region. This is a benefit eligible position. This position requires working on-site at the St. Cloud Library . Remote work is not available for this position. The following are the regular duties for this position. These duties are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned based on the needs of GRRL. - Troubleshoots and resolves customer reported problems with systems/applications. - Performs routine maintenance of computers and equipment. - Provides technical assistance to staff in use of equipment and software. - Installs, configures and tests computer hardware and software. - Runs and/or distributes daily, weekly, and monthly computer generated reports as directed. - Maintains inventory of all hardware and software. - Accesses, uses and maintains confidential labor relations information and maintains the confidentiality of that information. - Monitors work tickets responds in a timely manner and documents work completed. - Supports the Information Technology department by working on projects as assigned. - Travels to libraries throughout the region to provide technology services. Job Qualifications Education and Experience : - Two years college or specialized post-high school training in computer science or related field, or equivalent - Two years computer experience Required Knowledge, Skills and Abilities : Technical Knowledge - Ability to identify and resolve computer problems - Ability to prioritize work and effectively meet deadlines - Knowledge of basic computer hardware and software - Proficient with computers and applications Communication, Interpersonal, and Customer Service - Excellent written and oral communication skills - Strong organizational skills with attention to detail Program and Project Development - Ability to manage multiple priorities and effectively meet deadlines - Ability to identify and resolve problems Diversity, Equity and Inclusion - Commitment to promoting and sustaining a positive, equitable, diverse and inclusive workplace culture - Ability and experience in collaborating with and managing working relationships across a diverse range of individuals and groups Other Abilities - Possession of a valid driver’s license and satisfactory driving record - Ability to work with frequent interruptions Supplemental Information Our commitment to growth: GRRL is committed to helping our future and present staff develop preferred knowledge, skills and abilities A successful candidate will have: - Positive attitude and strong work ethic - Enjoy working with people from diverse backgrounds - Organizational, interpersonal, and time management skills - Ability to self-direct and work as a team member - Ability to meet deadlines and follow instructions - Ability to foster positive working relationships and an inclusive workplace - A desire to learn and develop skills and abilities - Ability to be flexible and adapt to changes GRRL is a dynamic and inclusive workplace where we value people of all backgrounds and celebrate the uniqueness that every employee brings. GRRL is committed to recruiting and retaining a diverse workforce and providing a work environment free from discrimination and harassment. We seek to foster an environment of inclusion where all employees are treated respectfully and are valued for their strengths. Our work is guided by our values of providing exceptional customer service, being forward thinking and having a community focus that serves patrons from ALL socioeconomic, educational, literacy, and cultural backgrounds. Additional Information This is a benefits eligible position. We cover the cost of single health, dental and life insurance. Other benefits are available for you to choose from including long and short term disability, vision insurance, identity theft protection, Health Savings Account and Flexible Spending Accounts. To view complete job description and physical requirements, click on Menu in the upper left corner of the page when applying online. It is GRRL’s policy to provide equal employment opportunity for all, without discrimination on the basis of race, color, creed, age, religion, national origin, marital status, disability, sex, sexual orientation, familial status, status with regard to public assistance, local human rights commission activity or any other basis protected by law. GRRL accommodates qualified persons with disabilities in all aspects of employment, including the application process. If you believe you need a reasonable accommodation to complete the application process, please contact Human Resources at 320-650-2515 or hr@grrl.lib.mn.us. Benefits of working at the Library: - Working at a public library is meaningful and directly impacts the lives of people in our community. - The library is a trusted place for information at a time when this is hard to find. - We actively promote lifelong learning and provide numerous training and development opportunities to develop your skills and interests. - You will enjoy 11 paid holidays, 2 personal days, and generous Paid Time Off. - If you work 30 hours or more the library pays your premium for Single Medical Coverage. - Eligible staff participate in the Public Employees Retirement Association (PERA) defined benefit plan for retirement. - We have an engaged and passionate workforce with the opportunity to be part of various teams and work groups.