Collections Agent (Spanish Bilingual)

Job Details Description COLLECTIONS AGENT (SPANISH BILINGUAL) Must be in Central MN and have reasonable commute to St. Cloud, MN due to in-office requirements. SCHEDULE: Full-Time, Monday-Friday 7:00am-4:00pm CST and every other Saturday, 8:00am-5:00pm CST. COMPENSATION: Starting Pay $22 - $26 per hour. (The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.) WHO WILL SHINE IN THIS ROLE Are you looking for an opportunity to make a meaningful impact and build your career in a supportive, people-first environment ? PCI is seeking a Bilingual Collections Agent who is empathetic, solution-oriented, and driven to help customers resolve payment concerns in a respectful and professional manner. This is an exciting opportunity to work in a values-based organization where you'll build positive customer relationships, use your negation skills, and contribute to PCI's success - all while growing a career and making a difference . WHAT YOU’LL DO - Engage with customers to discuss overdue accounts and explore repayment options. - Negotiate and establish payment arrangements that support customer needs and company policies. - Maintain detailed and accurate records of all interactions and agreements. - Communicate via phone, email, and written correspondence to support timely collections. - Collaborate with the team to monitor account status and escalate when necessary. WHAT WE’RE LOOKING FOR Must-Have Qualifications: - High School diploma or GED, with at least 2 years’ experience in customer service, accounts receivable, sales or a related field. - Bilingual fluency in Spanish and English , with strong verbal communication and effective negotiation skills. - Confident phone presence and ability to manage high call volumes professionally and empathetically. Nice to have, but not Required! (We’ll train you!): - 1+ year of collections experience. - Prior experience in a call center setting. LOCATION & WORK SETTING - Office Address: 628 Roosevelt Rd, St. Cloud, MN, 56301 - Schedule: Full-Time, Monday–Friday 7:00am-4:00pm CST and every other Saturday 8:00am-5:00pm CST - Work Setting: In-Office COMPETITIVE COMPENSATION & BENEFITS - Starting Pay : $22-$26 per hour. - The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons. - Bilingual Pay : Earn an additional $2.00 per hour for Spanish or Tagalog Fluency! Additional Perks that Go the Extra Mile: - Annual Discretionary Bonus - Earned Safe & Sick Time (ESST) - Paid Maternity & Paternity Leave - Paid Time Off (PTO) & 8 Paid Holidays - Donation Matching & Paid Volunteer Time - 401(k) Match – 100% of your deferrals up to 5% - Tuition Reimbursement & Student Loan Match Program HOW TO APPLY It only takes a couple minutes ! Submit your resume on our website at preferredcredit.com/careers . EQUAL EMPLOYMENT OPPORTUNITY PCI is an equal employment opportunity employer committed to diversity, equity, & inclusion. We make hiring decisions based on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at HR@preferredcredit.com. Qualifications Skills Behaviors : Motivations : Education Experience Licenses & Certifications Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.