SALARY: Hourly $21.31 - $29.23 Monthly $3,693.73 - $5,066.53 Annually $44,324.80 - $60,798.40 OPENING DATE: 01/03/22 CLOSING DATE: 01/17/22 04:30 PM POSITION SUMMARY: NOW HIRING!COME JOIN OUR TEAM! Benton County Is Now Actively Recruiting For And Accepting Applications To Fill The Position Of CASE AIDE - HCBS Within Social Services In Our Human Services Department. The Intended 2022 Hiring Wage For This Position Is $21.31 Per Hour. There is a REQUIRED Benton County Office Skills test that needs to have been previously taken and passed with a score of 70% or higher or WILL need to be taken and passed with a score of 70% or higher as part of the screening process, in order to be considered an eligible applicant for this open position. There will be more information and directions sent out via e-mail, regarding submitting previous passing Office Skills Test scores and testing date and times that will be made available here at Benton County for those applicants that have NOT yet taken and passed the Office Skills Test, once the job posting has closed. The Position Is Set To Officially Close On Monday, January 17th, 2022 at 4:30pm. Please Note: We Will Be Reviewing Applications During The Applications Process; Inviting Applicants Who Pass Minimum Qualifications For The Job To Sign Up For One Of The Available Testing Sessions. As A Result, Please Watch Your E-mail. The Office Skills Testing Dates Are Listed Below. We Will Be Offering 2 Testing Date Options (You Only Need To Sign Up For One Of The Testing Sessions; Not Both: The Office Skills Testing dates are set for FRIDAY, JANUARY 21st at 9am AND OR MONDAY, JANUARY 24th at 1pm. Please Watch Your Email For More Information. The Essential Functions, Duties and Responsibilities for this Case Aide position will be in the area of Home & Community Based Services (HCBS) as listed in the Case Aide (HCBS) Addendum. Other Essential Functions may be assigned as needed and are listed within the other Case Aide Addendums. This is a full-time position with a normal department schedule of 8:00 am-4:30 pm, Monday through Friday. Position Summary Provide administrative, clerical, and customer service support to the various units of the Human Services Department. ESSENTIAL DUTIES AND RESPONSIBILITIES Duties and Responsibilities Essential Functions A. Provides customer service, in-person, by phone, and by e-mail. B. Explains placement financial process, policies and procedures to clients and others. C. Completes all necessary department paperwork. D. Maintains documentation and scanning. E. Determines eligibility of clients for social services programs, including childcare assistance, and maintains complete and accurate records on client eligibility. F. Explains social service, income maintenance and other community programs and services to individuals or groups. G. Interviews clients to obtain and verify necessary factual information. H. Coordinates and facilitates programs. I. Coordinates and implement programs. J. Performs data entry into multiple County and state computer systems and retrieves information from those systems. K. Responds to initial complaints of clients. L. Prepare periodic reports as required. M. Manage inventory of non-office supplies. N. Maintains knowledge and training in program requirements and local, state, and federal computer systems and programs. O. Participates in inter-disciplinary team meetings and staff meetings. Additional Functions A. Attends trainings as needed. B. Performs other duties as assigned or apparent. CASE AIDE SOCIAL SERVICES - ADDENDUMS CASE AIDE - Home & Community Base Services (HCBS) A. Support Contracted CSG case load. A.1. Release information and the reassessment work. A.2. Prepare letters and documents. A.3. Manage communication and data management for 60+ client cases – supporting workflow to private agency and MNChoice Assessment staff for individuals not receiving county waiver case management includes file preparation. B. Transport clients from their location to court and other appointments. B.1. Maintain client information. C. Prepare new client files. C.1. Manage paperwork. C.2. Work with the Adult Services unit to prepare the OnBase files. D. Assist with Foster Care placement. E. Maintain service agreements, bills and vouchers for Case Manager clients and court non-client individuals. F. Create and manage resource logs. G. Assist with case coordination for PCA and CSG cases. H. Serve as training coordinator. I. Responsible to organize, coordinate and execute unit workflow between MNChoice/Adult Protection/Intake/Assessment Unit and Home and Community Based Services Unit. I.1. Maintain Assessment/Reassessment tracking, assignment logs, and Data Flow for Home and Community Based Services Unit of 750+ clients cases requiring annual assessments. I.2. This requires knowledge of and access to Revation Communication System, Mn-ITS State System, SSIS, MMIS, MAXIS, Excel and OnBase to complete functions of the position and assure workflow across teams. I.3. Complete “paperless” data exchange. I.4. Set up cases for assessment and assure data transfer through to case management using SSIS and DataBank System. I.5. Complete all billable work requested by the case manager. J. Verify data entry, correct billing codes and work to make any necessary changes. CASE AIDE - CHILDREN SERVICES A. Pay bills by creating voucher in SSIS. A.1. Create and complete vouchers with accuracy and signatures. A.2. Contact providers, hospitals, doctors, and offices for outstanding bills. A.3. Answer all calls and inquiries regarding payments. A.4. Track due dates. B. Begin social and medical history when children go into placement. B.1. Request court orders. B.2. Maintain social and medical history. C. Work directly with Social Workers and Families to complete ICWA notifications. D. Provide transportation for parents to and from court, transport children to medical appoints and school while in placement. E. Complete IPCP paperwork for both outgoing and incoming for out of state placements. E.1. Communicate with the Sate of MN and provide necessary information. E.2. Complete social and medical history. F. Contact transportation coordinators to set up school transportation. G. Complete relative search letters for children in foster care. H. Track MAPCY due dates and work with social workers on deadlines. I. ICWA- sends out letters to tribes to determine if the children are ICWA. Track this information, relay to social workers, scan to SSIS and the courts. J. Request medical cards and acquire birth certificates for children in placement. K. E-file court documents and forward mail to SW in regards to e-files. L. Assist in looking and contacting placements for children going into foster care. M. Send out Mapcy rating documents whenever a new Mapcy is completed to foster families and facilities. N. Monitor car seats, availability, and expiration dates. Purchase new car seats as needed. O. Request new vendors as needed and provide information to set up new vendors to accounting department. P. Oversee additional programs such as “Share the Spirit”. Q. Maintain OnBase-use system. R. Request specific orders from Courts to acquire medical information on children for social and medical histories. CASE AIDE - MENTAL HEALTH A. Provide technical assistance to SSIS users. A.1. Troubleshoot issues. A.2. Contact helpdesk, if necessary. A.3. Verify reports and information in SSIS. A.4. Schedule SSIS team user meetings. B. Designated SSIS Mentor. B.1. Provide ongoing support to social services staff in SSIS. B.2. Set-up new users. B.3. Train users. B.4. Provide ongoing technical assistance and answer questions. B.5. Set users up to scan to their e-mail from two copiers. C. Meet with parents of kids in placement to gather IVE information. C.1. Verify data. C.2. Discuss potential fees parents may occur, while children are in placement. C.3. Verify wage stub data, bank statements, child support, adoption assistance, social security, and other information that includes financial and public health. D. Manage and update county website for Human Services. E. Verify data entry, correct billing codes and work to make any necessary changes. F. Conduct off year daycare visits using ELICI checklist checking for capacity, fire extinguisher, working smoke detectors, hot water temperature, cribs, training, and answer daycare provider questions. F.1. Review and process off year daycare visit paperwork. F.2. Ensure training is up to date. G. Address IT issues like change printer cartridges, clear jams, set up webinars, web ex and ITVs. H. Work with MNIT with issues regarding ITV equipment. I. Clear clients in SSI and SMI. J. Clean up errors in the system. J.1. Check metafile to delete each month for Social Services and Public Health. J.2. Search metafile for documents needed by social workers. CASE AIDE - SOCIAL SERVICES SUPPORT A. Assist with open case files. A.1. Verify correct information in SSIS. A.2. Open eligibilities. A.3. Create service plans. B. Create mandated report letters. B.1. Mail one copy to the mandated reporter. B.2. Upload copy into SSIS. C. Schedule ITV conference calls with DHS and setup equipment. D. Convert and transfer Child Protection audio files and transcribe files when requested. E. Request and follow up on medical and school records for children in placement. F. Manage all incoming social service mail. F.1. Sort mail. F.2. Determine correct workgroup information for each document by searching client in SSIS. F.3. Import and index mail documents into OnBase to route to appropriate worker’s workflow. F.4. Stamp imported mail and put in appropriate worker’s mailbox, route any St. Cloud office worker mail. G. Manage all incoming Social Services faxes. G.1. Determine correct workgroup information for each document by searching client in SSIS. G.2. Import and index mail documents into OnBase to route to appropriate worker’s workflow. H. Assist with voucher payment process. H.1. Import all client bills into OnBase and index to the appropriate worker’s workflow. H.2. Once bill is signed by worker and supervisor, print the bill. H.3. Ensure all information is correct as listed on the voucher based on the received client bill. H.4. Attach signed bill to yellow voucher and route to accounting. I. Enter Mental Health diagnosis codes, updating supplemental eligibility and current information in SSIS. J. Manage invalid information and hold in workgroup folders. K. Closed file scanning for electronic files. K.1. Generate report to determine closed cases. K.2. Create an electronic closed file form and save to the electronic file in OnBase. K.3. Close eligibilities in SSIS. K.4. Note any closed files containing a school interview by flagging application with “SS Interview” note for future destruction process. L. Type performance reviews, letters, and appeals to departments and judges. L.1. Assemble documents for appeals. L.2. Manage filling of documents and records. M. Type Home Studies for Child Foster Care Unit. N. Redact documents for record and court requests. O. Close case files. O.1. Close eligibility in SSIS. O.2. Prep and scan file. P. Mail Adult Foster Care trainings. Q. Transcribe meeting notes for staff and Labor Management Committee. R. Complete background checks as needed and requested by Child Protection staff. S. Assis with off year daycare relicensing home visits. T. SSTS instructor/validator. U. SSIS mentor. MINIMUM QUALIFICATIONS - TRAINING AND EXPERIENCE REQUIRED Qualifications Minimum Qualifications A. High School Diploma or equivalent; and B. Two years relevant clerical/customer service experience; OR C. Equivalent combination of education/training/experience. Conditions of Employment A. Must successfully complete a background check. B. Must possess a valid driver’s license and be able to drive in the state of Minnesota. C. Must complete and pass pre-employment testing. D. Obtain and maintain certifications and licensures. E. Ability to travel within your daily work assignment. F. Ability to travel within Minnesota, including overnight stays. G. Ability to work extended, evening and weekend hours as needed. H. Must comply with organizational and departmental policies. I. Performs physical/mental demands of the work environment requirements for this position. J. Attendance during regularly scheduled work hours, and outside regular hours, as necessary. K. Effective and respectful communication and interactions with other employees, supervisors, individuals from other organizations, and citizen customers. L. Must comply with data practices policies and standards relative to not public data. Any access to not public data should be strictly limited to accessing the data that are necessary to fulfill the employment responsibility. While data are being accessed, incumbent should take reasonable measures to ensure the not public data are not accessed by individuals without a work reason. Once the work reason to access the data is reasonably finished the not public data must be properly stored according to county policies and the Minnesota Statutes. MINIMUM KNOWLEDGE, SKILLS, ABILITIES, PHYSICAL DEMANDS AND WORKING CONDITIONS REQUIRED Knowledge, Skills and Abilities A. Knowledge and skill in clerical functions, Microsoft Office Suite, and computer database operation. B. Ability to provide optimal customer service skills. C. Ability to interpret a variety of instructions furnished in written or oral forms. D. Ability to communicate effectively, orally and in writing, and have strong positive public relations skills. E. Ability to establish and maintain effective working relationships with others. F. Ability to handle a variety of typical assignments and problems under moderate supervision within standard operating procedures. G. Ability to handle repetitive tasks, processes or operations requiring the selection and execution of actions based on defined procedures or straight-forward directions. H. Effective communication with department and other departments, outside agencies and public on specialized matters requiring detailed or technical responses/explanations. Physical Demands & Working Conditions A. Work is performed in an office setting. Headaches, eyestrain, and other related occupational hazards reflect the most common potential for injury. B. Work is light duty and sedentary with ability to lift, carry or push up to 10 pounds. C. This position frequently performs work under moderate attention to detail and deadlines. Hours of Work A. Monday-Friday 8 a.m. – 4:30 p.m. Equipment Utilized A. Office equipment, computer, and phones. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. The County Board, County Administrator or appropriate Elected Official retains the discretion to add duties or change the duties of this position at any time. Benton County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodation to qualified individuals and encourages both prospective and current employees to discuss potential accommodations with the employer.
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