Overview of Technical Support Internship GeoComm’s mission is to help save lives and protect property by providing essential innovative, location-based solutions to public safety professional across the United States. GeoComm is seeking an intern that will contribute to the mission by providing marketing support. This is a paid internship, and the intern will generally work 10 to 20 hours per week for 10 to 12 weeks. Job Functions and Responsibilities · Become a student of GeoComm’s business. · Create cases from incoming support communications (phone calls, emails) and ask leading questions to help prioritize cases for the Technical Support Analysts. · Conduct follow up calls to provide customers with status updates on open issues or follow ups on case resolutions to ensure customer satisfaction. · Work with Technical Support staff to learn features and functionality of current products to answer customer questions and resolve level 1 support questions or minor issues. · Software upgrades or installations Job Requirements · Good analytical skills · Strong customer service and interpersonal skills · Excellent written and verbal communication skills · Understanding of networking, cloud computing and Windows/Linux operating systems are a plus · High level of trustworthiness – must keep information confidential · Current enrollment at an accredited college/university working towards a degree in computer science, information systems, GIS, or related field. · Other Information Departments: Client Services, Technical Support Manager: Technical Support Manager GeoComm is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, creed, color, religion, sex, national origin, citizenship status, age, disability, marital status, familial status, sexual orientation, veteran status, Public assistance status, or any other status protected by applicable law. GeoComm provides a drug-free working environment.
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