Business Unit NF Transit Bus - St. Cloud New Flyer is North America's heavy-duty transit bus leader with locations in Canada in Winnipeg and Arnprior, and facilities in the USA in Crookston, St. Cloud, Ontario, Anniston, Shepherdsville and Jamestown. It offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE™ brands. It also offers infrastructure development through New Flyer Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. New Flyer actively supports over 41,000 heavy-duty transit buses (New Flyer, NABI, and Orion) currently in service, of which 7,300 are powered by electric motors and battery propulsion and 1,600 are zero-emission. Further information is available at . POSITION SUMMARY The Technical Services Specialist is responsible for providing engineering related technical support to our customers, suppliers and the Regional Product Support Managers of New Flyer. Duties include investigating product field issues related to programming and electrical systems, determining root cause and corrective action and developing instructions for repairs with the goal to resolve our customer's technical problems effectively and in a timely manner. WHAT YOU WILL DO: - Recommend course of action to solve problems for field staff and customers. - Investigate, document and release instructions to complete retrofits. - Investigate, identify and resolve product problems of varying difficulty with appropriate departments including suppliers. This includes documenting and providing supplier corrective action notices for supplier issues. - Create instructions or service bulletins for field techs to complete repairs. This may require field work to determine root cause and corrective action. - Supply Technical Publications department with updated information for manuals as well as suggestions on improvements. - Stay up to date with training on all pertinent systems of the bus. - Assist with controlled testing of components and installations and ensure product reliability and verify component fit. WHAT YOU NEED TO BE SUCCESSFUL: - Bachelor of Science in Engineering (P.Eng or EIT), Diploma in Engineering Technology (CET), or equivalent work experience - 2-5 years’ experience in electrical/manufacturing engineering and customer service is preferred - Previous experience trouble shooting wiring issues and the electrical interface with fault codes - Knowledge of control systems (Allen Bradley/Vansco/Siemens) and reading electrical schematics - Knowledge in basic PLC programming, control systems and diagnostic tools/software - Good understanding and ability to read and interpret engineering drawings - Innovative problem-solver who can generate workable solutions and resolve complaints - Motivated self-starter with high level of initiative - Above average interpersonal skills and a professional attitude to providing excellent customer service - Highly analytical thinker with demonstrated talent for identifying, scrutinizing and improving processes - Strong time management skills and ability to manage multiple priorities in a fast paced environment - Experience in writing technical instructions related to automotive repair WHY JOIN OUR TEAM: - Competitive Wages. - A continuous learning environment. - Ability to advance your career with a growing company. - NFI Group has been named a Manitoba Top Employer for 2020 and this is the tenth time since the competition was established in 2007. - Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more. - Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions OUR WHY: We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, e­fficient and reliable.
Apply Now