Our Cell Phone Repair Technicians keep T-Mobile customers connected by engaging with them to explore device issues, repairing mobile devices and determining warranty adjudication. You’ll work inside a T-Mobile store and be the face of Assurant’s in-store operations, delivering our award-winning personalized customer resolution experience and serving as a technical support resource. Responsibilities - Resolve customer issues relating to equipment problems by repairing phones, tablets and other consumer electronics - Engage with and assess customer device needs to deliver outstanding service - Repair smart phones by utilizing tools and processes to triage, determining the most effective method to repair then repairing the device - Meet or exceed key performance objectives, including service and repair metrics - Manage repair inventory involving new parts, recording inventory volumes and tracking parts - Complete regular technical and non-technical coursework in curriculum path within the required timeframes, including device certifications and required skill certifications (initial coursework as well as ongoing training) Requirements - 1 year of experience with product service support or troubleshooting electronics - 1 year of face-to-face customer service experience - Knowledge of mobile devices and operating systems - High School diploma or equivalent - Strong oral and written communication skills - Strong teamwork and collaboration skills - Basic knowledge of Microsoft Office How We’re Different - We’re offering a $1,000 sign-on bonus - We start you with training so you can be an expert in device repair and provide a superior customer experience - We help you become Apple and Samsung certified - We provide excellent compensation, monthly bonuses and retirement programs - Your medical benefits begin on your first day - We provide tuition reimbursement available after 6 months - We deliver exceptional paid time off
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