Everyone communicates. It’s the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the network—our passion. Our experts are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity, enhance efficiency, speed deployment and simplify migration. From remote cell sites to massive sports arenas, from busy airports to state-of-the-art data centers— we provide the essential expertise and vital infrastructure your business needs to succeed. The world’s most advanced networks rely on CommScope connectivity. The Customer Success Manager (CSM) is responsible for driving customer growth, adoption, and success with Ruckus Networks. This individual must be comfortable consulting with a variety of mid-size, enterprise customers and service providers from a range of industries!! The CSM will be able to articulate the value of Ruckus Networks to encourage and support customer adoption and expansion. The Customer Success Manager (CSM) position is the customer’s advocate throughout the customer lifecycle journey from onboarding to renewal. The CSM collaborates with customer contacts up to the CTO level, as well, cross-functionally within Ruckus Networks to provide a high-touch experience for premiere support customers (Bulldog). How You'll Help us Connect The World - Develop a trusted advisor relationship with our customer’s managers and executive sponsors. - Be the single point of contact for the customer. Including advising customers quickly and efficiently to resources and coordinating additional assistance as required. - Increase customer retention and adoption rates by conducting regular partnership calls to assess user experience and level of satisfaction, or lack thereof. - Serve as a customer advocate, including collecting customer feedback on product needs, understanding customer and industry trends, and articulating those back to the business. - Coordinate with all account team elements to participate in the initial onboarding kickoff meeting. This includes delivery of all contract-defined deliverables; setting success metrics; engaging customer signatories, and using project management for the account's implementation of the Ruckus Networks products/services. - Positively impact customer growth through training and development of best practices to continually drive business value and return on the customer’s investment. - Track customer activity to identify operational readiness; risk; growth opportunities, within the network. Proactively participates in customer meetings to communicate and mitigate risk, while simultaneously identifying growth opportunities when applicable. - Responsible for customer references, case studies, and testimonials for the CSM’s portfolio of customers. - Work closely with internal resources on escalation and resolution processes for critical customer issues. - Can be located in Canada or the United States (willing to travel to Canada) Required Qualifications for Consideration - French Speaking is a requirement - 3+ years customer success management and/or sales experience from a technology company (wireless & manufacturing a plus) - Bachelor's degree or equivalent experience required - Travel up to 25% You Will Excite Us If You Have - Strong organizational and time management skills with the ability to handle multiple projects simultaneously - Familiarity with data extraction, analysis, and strategic plan execution - Proficient in Salesforce and Microsoft Office Suite (Outlook, Excel, Word, and PowerPoint) - Highly engaged team player, proactively promoting innovative ideas to encourage customer dedication and product adoption - Proactive in cross-functional leadership and team coordination skills - Ability to function in a dynamic, constantly evolving business environment, maintaining an “always learning” disposition What happens after you apply? Learn how to prepare yourself for the next steps in our hiring process by visiting https://careers.commscope.com/how-we-hire Why CommScope and Ruckus CommScope is pushing the boundaries of communications technology. For more than 40 years, we’ve been leaders in innovating 5G, private networks and Gigabit speeds everywhere – we're always anticipating what’s next. Developments such as the Internet of Things, flawless connectivity, Cloud, and 5G introduce new requirements and demand creative thinking. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow. Ruckus is a Business Unit within CommScope, focused on delivering cutting-edge solutions to build a smarter, simpler, more connected world. At the heart of global connectivity are the engineers who write innovative software for our award-winning routing and switching products to bring the information quickly and optimally where needed. We are a pioneer in the wireless infrastructure market, enabling carriers and enterprises to stay ahead of the exploding demand for high-bandwidth applications and services Our Ruckus Smart Wi-Fi, LTE, and Switching technology redefines what’s possible in wireless network performance with flexibility, reliability, and affordability. CommScope is an Equal Opportunity Employer, including people with disabilities and veterans. To learn more visit careers.commscope.com/eeo #LI-Virtual It is the policy of CommScope to provide Equal Employment Opportunities to all individuals based on merit, qualifications and abilities. CommScope does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (including pregnancy), national origin, age or any other characteristics as protected by law. Furthermore, this contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and qualified individuals with disabilities. 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