Cornerstone Auto Group is a local family-owned business that has been around for over 50 years. We make customer, employee and community relations our top priority. We are looking for team players that can embrace our customer service philosophy and ensure we continue to provide unparalleled customer service. In 2018, 2019, & 2020 Cornerstone was named one of the National Standard Top Workplaces by the Star Tribune. We are looking for a Service Scheduler to join our team at the Ford, Chrysler, Dodge, Jeep and Ram location in Elk River. Benefits that are offered: - Medical insurance with corporate contribution - Free medical option for employee - Dental Insurance with corporate match - Free Life Insurance - Vision insurance - Accident and Critical Illness - Short and Long Term Disability - Supplemental Life Insurance - Employee Assistance Program - HSA with a corporate contribution - 401K with corporate match - Paid Training - Wellness Program with Fitness Discounts - Discounts on vehicles, parts, accessories and service - Employee Discounts and Perks Primary duties will consist of but not limited to: - Answer all incoming phone calls or internet leads to schedule appointments - Make customer satisfaction calls regarding sales, warranties, pricing, and complaints; accurately document the customer’s response and forward to the appropriate advisor or manager - Be proactive and make calls to set appointments on the following: - Recalls, required maintenance, declined service - Maintain a professional appearance Education and/or Experience: - High School Diploma or equivalent - Experience with customer service – 2 years - Excellent computer skills Qualifications and Requirements: - Current, valid Driver’s License with a driving record that meets insurance company standards - Willing to submit and the ability to pass a pre-employment background check and drug screen - Ability to multi-task using multiple computer programs and software simultaneously - Excellent communications skills, both verbal and written - Good working relations with customers by providing courteous, efficient and professional service - Detail-oriented, professional appearance and strong work ethic - Ability to work in a fast-paced work environment - Must be able to work flexible hours Our Values: We value our relationships. We do what’s right, what’s honest. We aim for excellence. We listen to really understand. We take action. We show respect. We work as teams. We strive to improve, learn. We greet each day with gratitude. We celebrate what we do together. The company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable. View all jobs at this company
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