Basic Function: The Project & Program Associate is responsible for providing support primarily to the Vice President, Business Unit Operations and Associate Director, Auditing and Compliance, and to the Auditing & Compliance teams as needed. Primary responsibilities include planning, analyzing, prioritizing and supporting the implementation of BU strategic top priorities and initiatives and cross-functional programs needed to accomplish goals. Responsibilities also include providing support for collecting and using data to create the monthly operating review, manage projects to completion on behalf of VP, Business Unit Operations and/or Associate Director, Auditing and Compliance, and daily support of the development and execution of project and processes that drive efficiencies for the business. This includes support in the development of the business unit’s strategic planning, support for high impact cross-divisional initiatives, and support in organizing and managing of a calendar of deliverables required to provide a wide variety of strategic business updates to divisional and enterprise executive leadership. Essential Duties and Responsibilities: - Analyze information and recommend priority of attention and action. - Process improvement: Support and maintain the development-related process improvement programs (i.e., Lean Six Sigma) and best practices for the Customer Assurance Department and the business unit, as assigned. - Operational Business Initiatives: Support for the most critical initiatives requiring collaboration and coordination within Compliance Solutions, Wolters Kluwer, and potentially external stakeholders. - Business Continuity Management: Support in driving and executing on business continuity plans and objectives; lead/support IMT activities for all locations where Compliance Solutions is deemed head of location and the execution and development of Business Continuity Plans and tests. - Support content and knowledge management initiatives as needed. - Project manage various growth and organizational initiatives – governance & dashboards, tracking and communication. - Develop and distribute communications on behalf of executive management - Manage special projects as needed . - Lead project teams to remediate audit findings. - Coordinate administrative tasks as needed in relation to compliance and audit-related functions. Job Qualifications: Education: - Bachelor’s degree or equivalent work experience required. Experience: - 2+ years of professional experience - Demonstrated experience in managing multiple projects simultaneously - Managing projects from start to finish; ensure project goal achievement - Extensive experience using Microsoft Office Suite applications (proficient in Excel). Skills, Abilities or Certifications: - Strong executive presence. - Ability to work collaboratively and navigate a matrixed organization. - Ability to develop recommendations, form judgments, and make decisions based on existing available data. - Ability to exercise initiative, does not wait for direction to take action. - Demonstrates the highest levels of honesty and confidentiality. - Strong project management skills with ability to manage multiple projects and drive them to closure. - Strong planning skills—can accurately scope out length and difficulty of tasks/projects, set objectives and goals, break work down into steps, develop schedules, anticipate and adjust for problems and roadblocks, measure performance against goals, and evaluate results. - Excellent communication, presentation, and time management skills. - High level of accuracy and attention to detail. - Ability to work independently and in a team-oriented environment; comfortable in a dynamic, fast-paced environment. - Excellent interpersonal skills, working effectively with wide range of people at all levels. - Strong customer focus—dedicated to meeting the expectations and requirements of internal and external customers, acts with customer in mind, and establishes and maintains effective working relationships with customers. - Strong desire and willingness to learn, ask questions, apply learnings in a business setting, and take ownership of self-development. Travel Requirements - Minimal travel (approximately 5% of work time). The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They re not intended to be an exhaustive list of all duties and responsibilities and requirements. PDN-9376dad2-01ed-4174-9b67-ab90da66e2ad
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