Marco is a one-stop shop for all things business tech. Our employees are “movers and shakers” and our company is always striving to do what’s right. Does this sound like a culture you want to be a part of? We’re hiring a new team member to help take Marco’s technology further – working full-time, Monday - Friday, 8am-5pm. More about us. We do it all – from copy and print solutions to IT and managed services. We are an organization led by salespeople with 750+ engineers ready to fix any and all issues. We have offices in 12 states and service nationally. Join our growing team. You won’t regret it. The Returns Processor is responsible for processing good and/or incorrect product returns, generally supplies, and executing on deliverables for both internal and external clients. You are responsible for providing quality services and solutions to our internal and external clients while maintaining a high level of client satisfaction. Responsibilities - Process returns by creating RMA’s to include issuing call tags, creating labels and client credits. - Handle incoming phone calls on returns ACD line with internal and external clients and vendors . - Return good parts or supplies to the vendor by creating RTV’s as applicable and process credits received. - Facilitate core returns and invoices for unreturned cores. - Handle callback files including following up on open, non-returned items. - Physical and electronic inventory movement including transfers and adjustments . - Correct internal picking errors including completing the necessary client credits and/or adjustments when discovered. - Recycle product including working with the client and/or vendor to coordinate pick up . - Actively participate in recurring inventory cycle counts. - Facilitate and create stickers and labels for Service Technicians. - Create sales orders and invoice out MPS Dealer for core fees or unreturned parts. - Record defects and actively work to address and prevent repeating defects. - Monitor, document and process HDD for disposal (RTN4Disposal). - Assist in acquisition related activities including but not limited to recreating open returns, preparing pending credits and resolving open items with clients and vendors. - Accurately maintain and comply with documentation and administrative procedures in a timely basis to include time entry process. - Attend required company and departmental meetings. - Perform other duties as assigned. - OTHER DUTIES: Please note the job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. - Duties, responsibilities and activities may change at any time with or without notice QUALIFICATIONS: EDUCATION High school diploma required. EXPERIENCE Up to 2 years of related experience required. LICENSES AND CERTIFICATIONS None. REQUIRED SKILLS: 1. Basic math and numeric skills 2. Strong customer service skills, ability to actively listen to and display empathy for others; demonstrating effective oral and written communication skills with internal and external clients 3. Ability to manage emotions; to be able to think clearly and objectively, and to act accordingly 4. Dedicated to the challenge of helping other people and displays a genuinely positive attitude and excitement for individual work, department, and company 5. Knowledge with business collaboration tools including MS Office applications, Outlook, vendor software and company specific programs 6. Excellent organizational and time/task management skills with the ability to prioritize tasks and operate with changing priorities in a fast-paced work environment 7. Identify and resolve problems in a timely manner with minimal direction; Gather and analyze information skillfully 8. Demonstrate accuracy, organization and thoroughness; Look for ways to improve and promote quality; Apply feedback to improve performance; Monitor own work to ensure quality 9. Ability to maintain accurate and detailed reports 10. Cost Conscious – Conserves organizational resources 11. Function collaboratively as part of a client orientated team; Work well in group problem solving situations 12. Self-starter with the ability to perform with little or no supervision 13. Strong ability to exercise independent judgment 14. Logical Thinker; Strong ability to exercise independent judgment and make sound decisions 15. Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials Benefits: We’re not just competitive when it comes to business tech – we’re also pretty proud of what we offer our employees. Our benefits include medical, dental, and vision insurance. We also have paid holidays and vacation, 401k with generous company match, flexible spending accounts, employee purchase program, employer-paid life insurance, voluntary-term life insurance, short and long-term disability, critical illness and accident benefits, and pet insurance. Yes, we care about your furry family too. To apply (and to learn more about what makes us great), visit: EEO/AA Apply for this job
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