We are seeking a Full-Time Referral Coordinator/Scheduling Specialist to work at both our Sartell and St. Cloud South centers. This role will work under the direction of the Office Supervisor, provides services to patients and internal/external referring professionals by coordinating and scheduling patients. The hours for this role are Mondays, Wednesdays, and Fridays 8 AM-4:30 PM in Sartell and Tuesdays and Thursdays 10:30 AM-6 PM in St. Cloud. ESSENTIAL DUTIES AND RESPONSIBLITIES: Create a positive experience for every customer, every day by believing in and practicing The Experience (85%) Patient Referrals Coordinates and/or schedules follow up visits and all continuing care needs including Physical Therapy, behavioral health evaluations, imaging, surgical consultations, etc. Advocates on the patients behalf with the carrier to ensure approval of the necessary services for the patient in a timely fashion Ensures that referrals are processed in a timely manner Review details and expectations about the referral with patients Provides necessary medical information such as history, diagnosis, prognosis, etc. to continuing care facilities Ensures that all information needed for appointments is ready Supports Pain Management team in order to ensure highest patient satisfaction Arranges transportation, hotel accommodations, interpreters etc for patients when appropriate Maintains work area and applicable patient areas, such as straightening magazines, organizing coffee supplies, and general office clean up (5%) Insurance/Records Pre-certifies all appropriate exams with patient's insurance company to ensure prior approval requirements are met Coordinates release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following company guidelines (10%) Performs other tasks as assigned Required: * High school diploma or equivalent * Microsoft Office Suite experience * 1-2 years customer service experience * Proficient with using computer systems and typing Preferred: * 1-2 years medical front office experience * Medical terminology and office background Be a part of something bigger -- join our team in transforming lives through remarkable service. CDI is a national provider network of medical imaging and related services. Through our collection of partnerships, we deliver our trademark customer service and high-quality services to enhance patient care in more than 35 states, offering a wide range of screening, diagnostic and interventional procedures that complement each community's needs. CDI is an EO Employer/Vets/Disabled. INSIGHT ENDING: Be a part of something bigger -- join our team in transforming lives through remarkable service. Insight Imaging is a part of CDI's national provider network of medical imaging and related services. Through our collection of partnerships, we deliver our trademark customer service and high-quality services to enhance patient care in more than 35 states, offering a wide range of screening, diagnostic and interventional procedures that complement each community's needs. Insight is an EO Employer/Vets/Disabled Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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