Overview Join Our Virtual Bookkeeping Network! At Intuit, our mission is to power prosperity around the world. QuickBooks Live Expert Bookkeeper's support that mission to our QuickBooks Live customers by: providing valuable guidance, instilling trust and confidence, and building relationships with clients, all while using state of the art tools and technology. Your strength as a QuickBooks Live Bookkeeper will allow you to empower and educate people so that they can lead better lives, and get one step closer to financial freedom. As a virtual employee, you can decide whether you prefer to work from your home or your office, and flexible scheduling means you have a variety of shifts to choose from! We are changing the way that people do their bookkeeping, and providing world-class support from experts across the United States. The way that we support our customers is changing, and we want you to be a part of it! Our Bookkeeper experts are agile; continually learning, working, and providing guidance in new and exciting ways. What you'll bring + Experience: 5+ years domain experience (contingent upon domain). Experience using bookkeeping software. + Degree: 4 year degree preferred + Credentials/Certifications: QB Pro Certification Required Within 30 Days of Starting, CPA, CPB or QB ProAdvisor) + Skills: High degree of customer service, attention to detail, ability to manage multiple tasks. Strong written and verbal communication skills. Moderate computer/software skills. + Proficient with technology; solid knowledge of computer operations and software. + Must have (or be willing to obtain) a dedicated internet connection and landline phone + Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring + Excellent verbal and written communication skills + Ability to work in a fast-paced environment with minimal supervision + Critical thinking, problem solving, and determination + Bilingual (English/Spanish) communication skills (written & spoken) a plus For internal use: qbl How you will lead + This is a virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers + Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise. + Communicates directly with customers, answering specific domain questions (written & oral) + Performs domain expert services (bookkeeping/accounting) + Reviews information input by customers for accuracy + Researches regulations to support advice EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
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