Job Details Job Location Shepherd of Grace - Becker, MN Position Type Full-time Education Level Bachelor's Degree Job Shift Day Shift JOB FUNCTION This position is responsible for the successful operations of the Cottages with Assisted Living services program. The person in this position will ensure client services are provided with care and respect in a clean environment. They will hire, coach and supervise the Care Managers. Responsible for ensuring services/activities requested/needed are provided in a professional, timely manner. Will coordinate delegated nursing services with the Assisted Living RN. Provide positive, professional leadership in the management of services, client and family communication, staff interactions, and when working with the diverse funding providers. Assist with community engagement and marketing. RESPONSIBILITIES Promotes Customer Care Standards of Service, Compassion, Trust, and Respect. Demonstrate and promote exceptional customer service and positive engaged hospitality in a clean environment, when working with all contacts each day. Ensure services are provided as detailed in the plan of care/service agreements at the time of admission and as needs change: Ensure service agreements accurately reflect the needs/services of the clients served, Coordinate/Facilitate meetings/care conferences related to care needs/changes with client/responsible party (i.e. Family, POA, funding agencies, county case managers etc.), Coordinate delegated nursing tasks with the Assisted Living nurse, Proactively monitor client needs and initiate adjustments in care needs or supplies, and communicate timely with all parties to the care team. Ensure Admission/Continue Stay Criteria and protocols are followed. Set a professional standard of positive leadership in daily coaching, training, open communication, and re-directing care managers in the proper delivery of services. Hire, orient, coach, praise, and supervise Care Managers: Participate in the hiring and orientation process of new staff, Coordinate/Participate in all Care Manager training/education events, Complete employee performance/coaching reviews in a timely manner, Ensure adequate 24 hour staffing to meet the client needs, Perform staff disciplinary/corrective counseling’s as needed Complete Human Resource/payroll functions related to employment requirements. Promote a positive working environment that fosters team building, a high level of communication, employee retention and staff engagement in solution finding options, daily. Ensure staff has timely information on client cares and household/community changes/events. Ensure Life Enrichment services are provided as scheduled to meet client needs. Engage volunteers to accomplish the needs of the program following the volunteer process Proactively promote and support age appropriate activities, Nurture opportunities for caregiver engagement events. Participate in budget development and the accomplishment of budgetary goals. Be an active team member of the Outreach Leadership Team and lead/serve on various committee/task forces, proactively anticipating and initiating changes to accomplish outcomes. (i.e. Quality Improvement, Case Coordination, Safety, Education, Falls etc.) Ensure a healthy and safe environment at the housing setting: Monitor private/common area housecleaning, provide guidance to staff, Ensure maintenance requests are submitted and completed timely, Maintain an inventory of supplies/working equipment to meet the needs of clients/staff, Ensure staff follow safety practices (i.e. Fire, Severe Weather, Lifting etc). Work with Good Shepherd’s Marketing/Welcome Center to proactively promote the program: Assist in touring prospective applicants, doing intake and providing timely follow-up, Participate in marketing/promotional meetings/events both internally and externally, Maintain positive lines of communication and attend meetings with referral sources, Facilitate a warm “Welcome Home” admission process for client, family, staff and residents. Ensure clients experience quality food and food service for meals/snacks: Coordinate the delivery of food prepared or unprepared, Ensure food handling standards are followed per licensure requirements. Support a positive family-like dining room experience. Work with the VP of Outreach to establish goals/processes that improve customer service, quality of life, staff education/retention, and other quality improvements/enhancements to fulfill the mission and values of the Good Shepherd Community. Define/Initiate processes and solutions to meet the needs and enhance the program managed. Maintain current understanding of MDH and DHS regulatory compliance factors related to the program: (Housing with Services, Assisted Living, Memory Care, funding, food safety, etc.) Initiate/Assist in the development of policies and procedures in accordance with regulatory agencies and licensure requirements and ensure corporate policies/procedures are followed. Participate in weekend events as assigned for marketing or management coverage. Demonstrate confidentiality and professionalism in all aspects of the position on/off campus. Will perform Manager on Duty “MOD” responsibilities according to rotation. Each day it is important to abide by Good Shepherd’s Customer Care Standards. It is important to uphold the values of service, compassion, trust and respect and W.O.W. customers in the manner you are trained. Excellent Customer Care is an expectation and we need to do everything in our power to make sure that we treat everyone, residents, tenants, families, guests and co-workers, with excellent customer service. Perform other work-related duties as assigned by supervisor for the program site managed. ATTENDANCE Maintains proper attendance and punctuality to help ensure Good Shepherd is operated in an efficient and effective manner. Maintains proper attendance in accordance with Good Shepherd’s policy. Reports to work on time in accordance with Good Shepherd’s policy. Provides adequate notice to supervisory personnel before absence or lateness in accordance with department policy. SAFETY Maintains and promotes a safe work environment. Demonstrates understanding of and ability to follow infection control, safety, and emergency policy and procedures. Refer to/review emergency preparedness manual and infection control policies. GENERAL Displays positive work habits that improve productivity of employees and function. Demonstrates willingness to accept new projects or assignments. Willingly assists other co-workers. Adheres to Good Shepherd’s dress code policy. Work center is organized and neat at all times. Plans daily workload to insure tasks completed. Instances of acceptance of new projects/assignments during review period can be identified. MISSION Led by God’s grace, Good Shepherd delivers Christian ministry by providing personalized housing and health care services. Four (4) year degree in Social Services, Therapeutic Recreation, Psychology, Nursing or other related field of study – preferred. 2-years’ experience working with older adults – required. 1-year experience with dementia – required. 2-years’ experience with direct supervision of staff – preferred. Demonstrated organizational, leadership, professional interpersonal communication skill both written and verbal. Certification as Housing Manager, (Leading Age or comparable) preferred. Ability to effectively communicate in English in both verbally and in writing. Must have proficient computer skills. Project, program and budget development experience. Must be able to work independently, have strong organization skills, be self-motivated and ability to prioritize and multi-task in a fast paced work environment. Must have a current, valid Driver’s License with no driving violations within the standards of Good Shepherd’s insurability.
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