Increases customer loyalty, enhances the in-store experience and creates a positive shopping environment for Kohls customers. Responsible for meeting both the in-store and online customers needs. ACCOUNTABILITIES - Smiles and Says Hi! Greets all customers and associates, assists in a friendly, courteous manner and adheres to the Yes we Can policy efficiently resolving customers questions and requests - Able to learn and adapt to current technology to assist customer needs - Responsibilities include truck unload, sign and price changes, replenishment and fulfillment processing to in store and online customers - Ensures customers receive excellent service by accurately and efficiently processing both in-store replenishment items and online orders - Adheres to all safety rules and regulations - Flexible and willing to cross-train and work in other areas of the store, as needed QUALIFICATIONS REQUIRED - Ability to lift 50 pounds on an occasional to frequent basis - Ability to spend up to 100% of work time standing or moving about the departments. Physical activities include bending, stooping, lifting, climbing, carrying, walking and/or reaching on a frequent basis - Adherence to Kohl's policy and procedures - Regular attendance - Effective verbal and written communication skills - Basic math and reading skills, legible handwriting and attention to detail - Ability to work as part of a team and interact effectively with others PREFERRED - Prior retail experience - Comfortable with the use of technology consistently while performing the required tasks
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