**DESCRIPTION**Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $50 billion in revenue, we have become the world's largest technology distributor with operations in 64 countries and more than 35,000 associates.**RESPONSIBILITIES**As the Order Management Specialist, your objective is to coordinate any orders requiring unique business routing requirements for carrier selection and pick up dates. These actions are to ensure they are processed in an efficient and accurate manner and that delivery deadlines are met, and routing guide penalties are not incurred. This position works closely with the Account Manager, Customer and other internal team members and will leverage our WMS, SAP and customer routing portals. This position is responsible for communicating any issues impacting the timely and accurate tendering of shipments and performing any re-routing as appropriate to resolve the issue.**MAJOR RESPONSIBILITIES**- Work as a team member, handle large quantities of information while maintaining a high level of accuracy, multi-tasking, respond to rapid change, perform duties with accuracy and with a strong degree of urgency, prioritize and perform work with limited supervision.- Capture data from IM-First and SAP to route orders on retailer portals accurately and within SLA- Provide support for orders with special handling, which includes providing shipment dimensions, booking appointments, routing/compliance requirements and export- Alter orders in SAP to meet retailer routing guide requirements- Works with carriers via email, phone and portals to schedule pick-up appointments within defined ship windows- Ensure compliance to Retailer Routing Guides- Effectively communicates to the client and account teams any order challenges including back orders, routing assignment failures and missed carrier pick-ups- Maintains records associated with routing transaction, prepares related reports as needed- Handles customer inquiries and resolves orders issues with the clients and account teams- Evaluates transactional processes and recommends and implements improvements to processes that will improve the customer experience, internal processes, and SLAs- Maintenance of Standard Operation Instructions (SOPs) and training of backup associates- Support new customer or process implementations (white glove/hyper care expectations).- Support Quality Assurance reviews with the LTL team and Security to ensure all proper checks and signoffs are adhered prior to carrier tender.- Assist in the management and retrieval of shipping document (i.e., BOL's)- Assist in the investigation of post LTL shipment concerns, Routing Guide violations and questions- Join customer calls as required or requested for critical project coordination such as NPI's/Product Launches- Two year college degree or equivalent experience and minimum five years' functional experience. OR HS diploma or equivalent and a minimum 8 years of functional including 4 years position specific experience.*This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all of these duties.* Report this job
Apply Now