Marco is a one-stop shop for all things business tech. Our employees are "movers and shakers" and our company is always striving to do what's right. Does this sound like a culture you want to be a part of? We're hiring a new team member to help take Marco's technology further - working full-time, Monday - Friday, 8am-5pm. More about us. We do it all - from copy and print solutions to IT and managed services. We are an organization led by salespeople with 750+ engineers ready to fix any and all issues. We have offices in 12 states and service nationally. Join our growing team. You won't regret it. Job Description: The Network Specialist is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will perform hardware installations and service based repair calls both remotely and at client locations and will occasionally assist with client onboarding, hosted voice installs and proactive maintenance during client visits. - Install and maintain new and/or existing equipment - Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational problems. Escalate issues beyond established skill set - Install and support basic network systems including workstations, servers and infrastructure devices - Install and support archive and backup systems - Accurately create and maintain documentation and comply with service administrative procedures, including pick tickets, ticket updates, time entries and timesheets - Conduct scheduled onsite visits on a monthly or quarterly basis, run reports from RMM tool and perform checklist of tasks to include updating documentation on SharePoint - Perform new client onboarding, scan network for devices, inspect network equipment, document and label servers and infrastructure equipment, take pictures and upload to SharePoint - Create and update network diagrams using Microsoft Visio and upload to SharePoint - Provide technical support and support advice to end-users/clients regarding operational and hardware/application issues - Stay up to date with relevant state-of-the-art technology, equipment, and/or systems - Function collaboratively as part of a fast-paced, client orientated team - Maintain parts and cable inventory - Attend required company and departmental meetings - Perform other related duties as assigned Required Qualifications: ??? - Bachelor's degree and 2 years of experience or equivalent experience - Basic experience with and understanding of network applications and protocols - Proficiency with business collaboration tools such as MS Office applications and Visio Benefits: We're not just competitive when it comes to business tech - we're also pretty proud of what we offer our employees. Our benefits include medical, dental, and vision insurance. We also have paid holidays and vacation, 401k with generous company match, flexible spending accounts, employee purchase program, employer-paid life insurance, voluntary-term life insurance, short and long-term disability, critical illness and accident benefits, and pet insurance. Yes, we care about your furry family too. To apply (and to learn more about what makes us great), visit: EEO/AA
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