Under the direction of the Loan Officer, or group of loan officers, acts as a liaison between the loan officer, in-process customers and branch operations staff. Essential Functions - Handles loan volume as directed by each loan officer in a timely and efficient manner, while obtaining working knowledge of Company products as well as private and Government insured mortgage guidelines. - Schedules appointments with potential customers for the loan officer(s). - Interacts and interfaces with all parties involved in each individual loan transaction from application to closing. - May assist loan officer in collecting additional documents and promptly communicating loan status to all interested parties. Obtains remaining or uncollected loan documentation after closing. - Stays abreast of changes in rules and regulations pertaining to private and government insured mortgages. - Maintains a professional image and adheres to standards consistent with company policies and procedures. - Meets customer service standards as outlined by management. - Other duties as assigned except discussing or negotiating loan terms or conditions, directly with potential customers. Job Requirements - High school diploma or equivalent. - One to two years of sales or mortgage banking experience in loan processing, preferred. - Ability to interact with regional, and corporate departments, as well as realtors, sales agents, builders, appraisers, etc. - Excellent and effective communication skills, both verbal and written. - An ability to quickly assess and process large amounts of information, and must be able to use designated technology. - Must continue to expand knowledge of issues influencing the industry and the organization. - Must be organized and detail-oriented and possess ability to prioritize work load based on loan volume. - Must be available to work all regularly scheduled hours; arriving at scheduled reporting time and at the prescribed time after any breaks or lunch periods. - Must be willing to work overtime, as required. - Must be proficient in required origination technology and use of other office equipment. - Must maintain confidentiality of borrower and/or company information. - Valid driver’s license and current automobile liability insurance, if driving is required for business purposes. - Other duties as assigned.
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