description - Follows opening and closing procedures. - Welcomes and greets all patients and visitors, in person or over the phone. - Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette. - Responsible for checking in, checking out and scheduling daily patient appointments. - Responsible for keeping the reception area clean and organized. - Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information. - Facilitates patient flow by efficiently checking in all patients, being aware of delays, and communicating with patients and clinical staff. - Collects patient co-pays and balances. - Contacts patients to schedule appointments as needed. - Run daily insurance verification for upcoming patient appointments. - Pull, scan and file medical records as requested. - Responds to inquiries by patients, prospective patients, and visitors in a courteous manner. - Protects patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended. requirements - Minimum two years related medical office experience and/ or equivalent combination of education and experience. - Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards. - Ability to explain insurance benefits, co-pays, deductibles and how they relate to individual patient plans. - Must have the ability to exercise a high degree of diplomacy and tact; excellent customer services and interpersonal communication skills; Cultural sensitivity and demonstrated ability to work with diverse people groups. - Intermediate to advanced phone skills; able to effectively relate via the telephone and in-person to serve the needs of Clinic patients/clients/visitors in a manner that is efficient and productive. - Must be highly flexible; able to accommodate changing needs of the department. - Knowledge of basic math and modern office procedures. - Ability to work well under pressure with minimal supervision. Proven flexibility and willingness to handle a variety of tasks.
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