Cretex Companies is a diversified family of manufacturing companies serving four distinct markets: Medical, Aerospace & Defense, Infrastructure, and Industrial. Our companies share a common set of values, a common management system, and a pervasive focus on quality, customer service and responsiveness. We've been around for more than 100 years. By doing the right things well, we plan to be around for many more. We are currently seeking an IT Support Technician to support our Cretex Medical businesses, rms, which is located in Coon Rapids, MN. The IT Support Technician will provide support for PC (hardware and operating system) users. This position is the primary means of interaction between users and the IT department. Essential Job Functions - Triage user issues and requests - Respond to help desk tickets, telephone calls, email, and walk-up requests for support - Manage the tickets in the Help Desk ticketing system - Identify, research and resolve IT problems - Configure and deploy user hardware Minimum Requirements, Education & Experience - Associate degree in an IT--related field - Experience in support a technical environment in a help desk capacity - Microsoft Office awareness (Outlook, Word, Excel, PowerPoint) - Clear and effective verbal and written communication skills - Attention to detail - Organizational skills - Ability to work in a fast-paced team environment - Ability to prioritize and multitask - Ability to lift 50 lbs. Desirable Criteria & Qualifications - High School Diploma or equivalent - Bachelor's degree in Computer Science or related IS field - Experience with ERP, CRM, and other Business Systems - Continuing Education; including participation in local chapters, associations, and/or organizations Applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, veteran status, marital status, family status, status with regard to public assistance, or any other protected status as required by law.
Apply Now