Managed Services Level 1 and Level 2 Help Desk Technicians StratX IT Solutions is looking for full-time Level 1 and Level 2 Help Desk Technicians to provide support to our client base. Our technicians provide frontline support by managing tickets on a variety of issues every day giving them the ability to learn something new almost daily and build their technical skills constantly. What we all share is a passion for technology, ability to learn quickly and the ambition to want to learn every day, and a focus on our customer’s experience and success – making sure our clients are taken care of and their issues are resolved in a timely manner is our #1 responsibility! We value our employees and offer great benefits and a fun culture – we love what we do and how we do it! The members of our team come from diverse cultural and educational backgrounds and work experience. RESPONSIBILITIES Use knowledge and training to remotely troubleshoot and diagnose problems with diverse operating systems and software applications, including all Windows Server versions, Active Directory, Group Policy, DNS, Microsoft Exchange, Office 365 and other hosted email solutions, backup software and virus removal.DHCP Diagnose/repair/re-image/reload PC operating systems remotely. Manage, support, and troubleshoot network printers, scanners, and mobile devices remotely for clients. Remotely configure and repair wireless devices, routers and network switches. Remotely troubleshoot basic network issues and implement repairs. Work under the direction of senior technical staff to implement solutions or repairs remotely. REQUIREMENTS High School diploma, Bachelor’s Degree preferred. CompTIA A+ Certification. Minimum of 2 years of help/service desk experience required. Customer service, communication and organizational skills. Flexibility to work under tight deadlines and/or shifting priorities. Ability to occasionally work past 5 PM to complete work tasks. Ability to work after hours/weekend support shift on a rotating basis. Knowledge of ConnectWise a plus
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