. Position Summary: Inside Sales Representative (ISR) is responsible for engaging Health Care Professionals in telephone conversations to promote assigned client product, maximize the product’s selling potential and meet program and Client objectives. The ISR achieves this by developing and maintaining relationships with HCPs and by educating them about product features, benefits, safety profile and approved indications to ensure appropriate patient use. The ISR utilizes approved tools for product promotion and maintains a competent level of product, program and customer activity knowledge. Eastern, Central and Pacific time zones will be considered Essential Duties/Responsibilities : - Manage daily sales call activity according to defined expectations, with the purpose of influencing customers and increasing product sales. - On behalf of Client, promote Client's product(s) via the telephone (outbound and/or inbound calls) by engaging assigned HCP targets in in-depth product discussions to attain individual, territory and company goals for sales, market share, etc. - Profile and manage targeted list of HCPs and provide value-added benefits to grow product volume. - Create and implement business plans to achieve territory and business sales goals. - Maintain call productivity and metrics that are required by program. - Effectively and persuasively communicate with customers using effective selling, listening and negotiation skills, proper terminology and approved messaging, and effectively use approved promotional aids. - Maintain thorough knowledge of Client product(s) and program. - Verify and complete required data entry in Amplity Health/Client CRM systems, such as details of the target’s responses, product orders, and any follow-through actions. - Listen and respond appropriately to customer needs and questions. - Partner with client field sales account managers to plan territory coverage when required. - Create and maintain a positive impression with client and client’s customers. - Prepare reports for management as needed. - Fully comply with all laws, regulations and Amplity Health Policies, Code of Conduct, all privacy and data guidelines and relevant state and federal laws and regulation ns. - Participate in teleconference and live (when required) National, regional and district meetings and training sessions and represent client at National and/or local conventions when applicable. - Other projects as assigned Key Working relationships : - Report to Amplity Health Program Director. - Work closely with other team members assigned to the program and members of Amplity Health home office support. - Maintain a positive working relationship with customers and client contacts. Education and Experience: Required: - Bachelor’s degree - 2+ years of previous business to business or pharmaceutical sales experience with proven record of success - Flexibility to cover multiple shifts as needed Preferred: - Account and territory management experience - Inside Sales or Contact Center experience - Aesthetics experience Knowledge, Skills and Abilities: - Excellent verbal, written and interpersonal communication skills. - Clear, articulate and grammatically sound speech, professional demeanor and excellent phone manner and communication skills. - Strong focus on providing customers with superior support and service. - Ability to learn, understand and communicate complex information over the telephone. - Strong rapport building skills and active listening skills. - Excellent selling, closing, persuasion and presentation skills. - Ability to display high-levels of initiative, effort and commitment successfully complete projects and assignments. - Ability to comprehend and communicate complex technical/medical terminology and to maintain the required technical expertise including competitive product knowledge. - Must be self-motivated and disciplined. - Good organizational and planning skills, strong attention to detail and accuracy. - Ability to work independently and as a team member. - Flexibility and ability to handle multiple tasks simultaneously. - Must be able to deal with people at all levels inside and outside of the company. - Demonstrated technical aptitude and working proficiency in Microsoft Word, Excel, and Outlook. - Must be able to successfully complete client trainings in their entirety (home study and live training) and meet all training expectations in order to proceed to servicing client’s customers within the parameters of the program. - Must be able to participate in teleconference and live National, regional and district meetings and training sessions and represent client at National and/or local conventions when requested. - Must be able to drive to and around customer offices within the assigned region, during field sales activities, and hold a valid driver’s license. Key Performance Competencies: - Interpersonal Savvy - Customer Focus - Business Acumen - Driving for Results - Decision Quality - Dealing with Ambiguity - Planning - Motivating others ABOUT US Amplity provides a comprehensive array of multichannel message delivery solutions to the life sciences industry. From in field to inside and from promotional to clinical, Amplity centers-of-excellence include field sales and service, live video detailing, inside credentialed sales specialists, inside sales and service, clinical health educators, and medical science liaisons. A wide range of vital support solutions-each of which serves all of the company's message delivery channels-includes recruiting, training, performance management, operations, data/analytics, and compliance. Amplity Health provides the human touch to precision multichannel messaging delivered at the right time and through the right channels to achieve maximum impact. Partnership. Amplified. OUR CULTURE When you join Amplity Health, you have the opportunity to work with and learn from leaders in the health care industry. Our commitment to a team-oriented culture and value-based leadership model provides an environment where our employees can work to their full potential. Opportunities with Amplity offer competitive compensation and dependent on the opportunity could include a comprehensive benefits package and 401K benefits. Join the Amplity team to grow with the nation's leader in healthcare. One of our goals is to continuously drive innovation through our people by creating an open, respectful, inclusive and trustworthy work environment. We encourage and support equal employment opportunities for all associates and applicants for employment without regard to race, color, creed, religion, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, citizenship status, marital status, medical condition as defined by applicable state law, genetic information, disability, military service and veteran status, pregnancy, childbirth and related medical conditions, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. We do not condone or tolerate an atmosphere of intimidation or harassment. To learn more about us, visit our website at amplity.com or our social media pages. OUR DIVERSITY POLICY We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. In addition, Amplity Health maintains policies and procedures designed to comply with applicable federal, state and local laws governing non-discrimination in employment in every location in which Amplity Health has facilities.
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