Employment Type: Full Time Work Hours: Fulltime 40 hours per week; • 8:00 am – 4:00 pm or 10:00 am – 6:00 pm. (Minimum of two 10:00 am – 6:00 pm shifts required per week.) • Variation of these hours can be discussed and considered. Education Requirements - High school diploma or GED required; college education desirable. Experience Requirements - Legal collection experience preferred. - Previous Call Center experience a plus. Qualifications - Knowledge of the legal and regulatory framework affecting consumer collections. - Excellent negotiating and problem-solving skills; ability to handle conflict. - Excellent interpersonal and communication skills with the ability to interact with consumers as well as all levels of employees. - Ability to stay calm and deescalate calls and effectively collect and meet department goals while maintaining professionalism and mutual respect. - Proficient computer skills and have previous experience learning new software and systems. - Strong computer keyboard skills and use of calculator. - Demonstrated and consistent follow-through skills. - Detail oriented and able to multi-task in a fast pace environment. - Strong work ethic; performance and results driven while remaining a team player. - Adheres to the highest ethical standards and provide mutual respect to consumers and all levels of employees. - Ability to maintain the highest level of confidentiality. Responsibilities - Interacts directly on the telephone with consumers, reviews account information and helps consumers establish repayment. - Answers consumer questions, setting up payment plans or negotiating settlements. - Establishes and negotiates payment for balance or settlement. - Educates consumer on the existing situation and find solutions that meet the consumers’ financial needs as well as the company’s business needs. - Listens and negotiates with consumer to secure commitment to pay and establish a method of repayment. - Maintains a professional and positive attitude, is respectful to both consumers and co-workers. - Works independently and effectively as a team. - Documents all communications and actions with consumer. - Properly verifies/updates account information & properly tasks accounts for the next step in collection process. - Deescalates calls and works with consumers to come to resolution on their accounts. - Follows all FDCPA rules and regulations and all compliance and business procedures. - Follows legal parameters and compliance requirements of state and federal mandates. - Follows Department and Company policies and procedures and communicates needed changes. Apply Here
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