Job Information Blattner Energy, Inc. Help Desk 1 Intern (Blattner Company) in *Avon, United States Help Desk 1 Intern (Blattner Company) Apply now ( Job no: 494420 Work type: Full-time Location: *Avon, MN - Corporate Office/Blattner Company Categories: Internship Position Summary: Provides end user and project site helpdesk phone support. Initial end user support for Desktops, laptops, peripherals, mobile devices, and software. Log user tickets with detailed troubleshooting steps completed. Assists other IT staff with project-based tasks as needed. Essential Job Functions * Is the primary IT contact for helpdesk support calls across the entire end user environment. * Monitors helpdesk email, tickets and provides IT support and resolution to end users via the phone. Coordinates day to day help desk ticketing system and works with IT staff to provide end user solutions. * Strives to provide first call resolution for all end users * Assists when required with user on-boarding and off-boarding process including AD user account setup and device configuration. * Performs inventorying of hardware, software and license tracking. * Maintains end user documentation, knowledge base and recurring communications to end user community to help achieve first call resolution. * Utilizes IT helpdesk & ticketing system to schedule & track requests and tickets * Follows industry and technology trends, keeps current on new hardware and software that may benefit the company. Secondary Job Functions * Assists with the support of corporate and project site folder structure/security. * Assists with project site equipment setup including laptops, iPads and inventory equipment. * Assists with IT projects and related technology as needed. Other Job Function * In order to meet our customers support needs, early morning, late evenings and weekend shift hours maybe required for this position. Knowledge, Skills and Abilities * Passion for technology and desire to help user of technology * Knowledge and experience working with and troubleshooting Microsoft Operating Systems, O365 Apps/Microsoft Office, and TCP/IP networks and equipment. * Understanding of tools like Intune, SCCM, and other software/OS management tools * Strong customer service focus and communication skills, with ability to convey technical directions in a way end user can understand and perform * Knowledge of and troubleshooting experience with iPhones and iPads. * Mac OS knowledge is a plus * Must have the ability to keep information confidential. Advertised: 13 Apr 2021 Central Daylight Time Applications close: 27 Apr 2021 Central Daylight Time help desk microsoft operating systems service desk operating systems mac os laptops it support troubleshooting hardware sccm software help desk support windows vista windows xp networking
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