Job Summary This position determines eligibility of State and Federal public assistance programs in Sherburne County and provides case management by assisting individuals and families in re-establishing and maintaining stability, self-sufficiency and independence; by providing services and information on programs available, community resources to enhance people's economic, physical and emotional health; and to meet basic needs for individuals, families, children, elderly and disabled clients. Essential Duties and Responsibilities These examples of typical duties do not include all possible tasks for this classification and do not limit the assignment of related tasks. Regular attendance according to the department's approved work schedule is required for all Sherburne County positions. Intake and Eligibility Determinations: Determine initial eligibility and continuing eligibility for public assistance programs by conducting in-person interviews; collecting and analyzing factual and sensitive data; verifying income, assets, household composition and other eligibility criteria as mandated by the Federal, State and County rules and regulations. Ongoing Case Management: Act on client information received via phone calls, correspondence, and computer interfaces regarding ongoing eligibility. All work must be prioritized by daily, weekly, and monthly duties to coincide with deadlines established by state programs while remaining flexible for client appointments and emergencies. Minimum Qualifications Education and Experience: High School Diploma/GED, PLUS 3 – 5 years of experience working with the public in a customer service-related field or equivalent education plus work experience. Preferred Experience Beyond Minimum Qualifications: Paid work experience working with public assistance programs within a city, county, state, or federal human services department; using the state MAXIS and/or METS software system(s). Knowledge or experience processing SNAP, Family Cash Programs, Adult Cash programs, CCAP and Medical Assistance. Extensive experience in a high-volume customer service environment also preferred. Supplemental Information Desirable Knowledge, Skills, and Abilities - Knowledge of Federal and State structure, rules and policies governing Income Maintenance Programs. - Ability to analyze problems and assist in establishing procedures for their resolution. - Ability to organize and prioritize work in a timely manner. - Ability to effectively communicate verbally and in writing. - Ability to make objective decisions. - Ability to interpret complex rules and policies as they apply to programs. Accountabilities Shared By All Employees - Performs job responsibilities in a manner consistent with the County's vision, mission and values. - Develops and maintains a thorough working knowledge of all department and county-wide policies, protocols and procedures that apply to the performance of this position. - Develops respectful and cooperative working relationships with co-workers. - Informs immediate supervisor of all-important matters pertaining to assigned job responsibilities. - Seeks opportunities for further personal growth and development. - Represents the County in a professional manner to all internal and external contacts when doing the County's business. - Complies with all rules and policies in order to maintain a safe work environment. Hiring Salary Range: $22.02 - $24.97 Number of Positions Available: 2
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